Experience

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  Scientific Games - Gaming

  • Customer Service Team Lead

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  Scientific Games - Gaming

  • United States

  • Customer Service Team Lead

    • Sep 2021 - Present
    • United States

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  LifeBridge Health

  • Maryland

  • Recovery Specialist

    • Jun 2019 - Sep 2020
    • Maryland

    Contacting insurance companies regarding payments, claim statuses, necessary documents for processing. I have worked with ChampVA, Auto Payers, Workers Comp, and Retirements benefits.I have experience working remote due to the Pandemic.

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  RadNet

  • REIMBURSEMENT SPECIALIST AND FLOOR SUPPORT

    • Feb 2018 - Jun 2019

    • Account management, Insurance billing, processing payments and statements, confirm and correct insurance info and rebill as needed.• Act as an intermediary between customer service reps, management, patients and health care professionals.• Assisting with training new hires and being compliant with HIPAA• Worked within internal ticketing system to resolve issues, update billing for claims and submit request for higher level follow up.• Took the initiative to update and organize our internal share drive for documents received from outside sources.

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  Covance

  • Gaithersburg, MD

  • Program Specialist 2

    • Oct 2015 - Sep 2017
    • Gaithersburg, MD

    • Screen and process patient assistance applications by determining eligibility and making outbound follow up calls as necessary.• Manage and update database with patient enrollment statuses, denials, approvals, withdrawals, shipments and caller request per program specifications.• Responds to emails from inbound call group to research and manage cases including enrollment, shipment tracking or any escalations.• Actively participate in ITC and client processes to ensure work is completed in a timely, efficient high quality manner and performance measures are met.• Manage, submit and process prior authorization request from providers to patient’s insurance companies . Assisting patients and doctors with obtaining free or low cost prescription assistance.

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  Restaurants on the Run

  • Greater San Diego Area

  • Service Expert/Foodgineer

    • Oct 2014 - Sep 2015
    • Greater San Diego Area

    ● Placed orders for food and scheduled deliveries for a variety of clients including corporations, pharmaceutical/medical reps and residential customers.● Oversaw billing, awards programs, and promotions. Resolved billing and delivery issues.● Followed up with customers to ensure complete customer satisfaction and rectify negative situation. ● Assisted in office duties, weekly mail outs and in house deliveries.

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  Time Warner Cable

  • Greater San Diego Area

  • Customer Care Agent

    • Jun 2013 - Oct 2014
    • Greater San Diego Area

    .● Managed customer’s accounts, took payments, resolved billing issues and issued credits when necessary.● Responsible for troubleshooting equipment and features. Determined if customer needed a technician visit or if issue could be resolved by going to a local Time Warner Cable store for an exchange.● Counseled customers and recommended various products and services

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  OnCall Staffing

  • Greater San Diego Area

  • Call Auditor

    • Jan 2013 - Feb 2013
    • Greater San Diego Area

    ● Monitor calls between representatives and customers to verify they were compliant to the FCC and PUC regulations per the state of Illinois.● Assisted in maintaining an active database to track the calls as they were being reviewed.● Monitored an average of 75-110 calls per day.

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  Verizon Wireless

  • San Diego, CA

  • Customer Service/Sales/Support

    • Aug 2003 - Nov 2011
    • San Diego, CA

    ● Provided exceptional customer service by personally assisting customers with billing, processing payments, device and product sales, technical support and product knowledge. ● Performed daily opening and closing procedures, preparing cash tills for next business day, nightly deposits, change orders, daily and monthly inventory count, receiving weekly inventory shipments and returns. ● Preparing monthly reports for store manager and for storage.● Assist with maintaining store displays by updating signage and phones when needed.● Conducting in-store product training for customers and staff.● Participating in community events to promote our brand and to increase sales to our stores. Assisted my store meet is financial and customer service goals