Okay, let’s tackle this. Kerry-ann has a mix of technical and soft skills, which is great. Program development and customer service are in-demand skills, especially in Greater Boston. However, her hourly rate will likely be lower compared to someone with more specialized skills like software development or engineering. Considering her skills, I'll look at average rates for program developers and customer service representatives in the Boston area. Program developers might average $40–$70 per hour, while customer service reps might average $25–$40 per hour. Since Kerry-ann has a broader range of skills, I'll estimate her rate at the lower end of the program developer range, around $45 per hour.