Experience

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  Pacific World Travel (PWT)

  • Georgetown, Penang, Malaysia

  • Branch Manager

    • Jun 2024 - Present
    • Georgetown, Penang, Malaysia

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  Holiday Tours & Travel

  • Penang, Malaysia

  • Corporate Account Management cum Client Acquisition Executive

    • Mar 2022 - May 2024
    • Penang, Malaysia

    Job Responsibilities:Manage global account, pioneered virtual payment platform in Penang, expanded northern sales market up to Kulim and KedahDevelop a business plan and sales strategy for the market that ensures attainment of company sales goals and profitability. Responsible in achieving sales and operations, targets and performance respectively for your department.Initiates and coordinates development of action plans to penetrate new markets. To ensure proposals are delivered/handled on time.Provide timely, accurate, competitive pricing on all completed prospect applications submitted for pricing and approval, while striving to maintain maximum profit margin. To formulate or organize a working schedule amongst the personnel handling e-mails, enquiries on quotation, operation etc.Plan a timetable on sales calls to your clients followed by a report.Plan outstation sales calls to your clients, branches followed by a report.To liaise and work closely with Account Managers, Ticketing and operations personnel, Overseas operators, suppliers and Airlines personnel.To manage the growth of existing corporate (National & Global (CWT)) client’s travel program.Overall client account management & retention activities (travel review, sales call, roadshow, debtors & ageing, upselling, client feedback management etc).New sales acquisition activities (new leads generating strategy, cold calling, networking events, RFP).Other revenue generating activities (example: MICE events, tour leading, acquire client personal travel).Administrative work to maintain account files, folders and overall client reporting task.To liaise and assist other departments and HQ/branches on matters relating to corporate sales.

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  Vouk Hotel Suites Penang

  • Penang, Malaysia

  • Assistant Sales Manager

    • Oct 2018 - May 2020
    • Penang, Malaysia

    VOUK Hotel Suite in Georgetown, Penang, Malaysia is managed by Vouk Hotel Management (VHM) group in Malaysia.  organizing sales visits demonstrating and presenting products  establishing new business  maintaining accurate records  attending trade exhibitions, conferences and meetings  reviewing sales performance  negotiating contracts and packages  Aiming to achieve monthly or annual targets.  Liaise with operation team for event setup and schedule rundown.

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  Penang Convention & Exhibition Bureau

  • Penang, Malaysia

  • Sales Executive

    • Sep 2017 - Jul 2018
    • Penang, Malaysia

    • To continuously promote Penang as a destination for Business Events/MICE segment of tourism. Serve as an ambassador of tourism for Penang.• Always ready to be able to present Penang in any form of presentation.• Build relationships and constantly network with stakeholders such as Hotels, DMC’s, Associations, Corporates, Travel Agents, PCO’s Event Organizers, Suppliers, Venues, Attractions, and all other related industries.• Maintain and constantly update - Contacts list, CRM, database and list of contacts.• Product knowledge – keep abreast and update the team, to share new developments and updates as and when. Maintain, procure and update information of products in Penang such as Hotels, Suppliers, Tourist attractions, Convention Centres, F&B Outlets, Calender of Events, recreation, etc.• Overlook the Education Field and related business events• Sales call/visit to introduce PCEB• Sales call/visit to educational institutes in based in Penang and other northern region• Sales call/visit to other corporate companies based in Penang and other northern region• Source out for more event spaces, unique venues and meet up with the owner/person in charge to introduce PCEB and share info with Sales Team• Market Segments: Singapore (share with Magdalyn, Sales Manager), Thailand, Vietnam, Australia & India• Operation: Purchase/Order Mung Bean Biscuits (Tau Sar Pneah), Cultural Performances, Kompang Welcoming Troops, etc• Constantly keep in touch with the educational institute, to check in updates regarding their business events and future business events• Source out for more potential IPP-to-be industry player based in Penang• Source out for more potential business events that can bring into Penang• BE@Penang: Field operation, ensure everything is on place and ready to go• BE@Penang: Performance / live entertainment ensure all the performances are ready on time and ready to entertain the guests.

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  Han Chiang College

  • Malaysia
  • Education Administration Programs
  • 1 - 100 Employee

  • Head of Student Services

    • Mar 2016 - May 2016

    Manage the overall running of the Student Services Department.Liaise with the Student Council, societies and clubs to organize student activities.Deal with student affairs such as complaints, requests, problems, etc.Meet and receive guests.Look into resources, manpower etc. required by the Department annually and work out the budget to be presented to the Board of Directors.Be responsible for the planning and development of the Department.Organise / assist in /attend College functions.Hold regular meetings within the Department and submit minutes to the Chief Executive.Liaise with colleges/universities in the country to organize inter-college/university student activities.Liaise with the Heads and Lecturers of all Schools/Departments on matters relating to student affairs.Assist in course counsellingCooperate with the PR/Marketing & Recruitment and International Students’ Departments to deal with matters pertaining to student welfare, college events, etc.Report directly to the Chief Executive weekly regarding Department matters eg. student activities, hostel management, etc.File/Update Department records and documents.Other duties assigned by the Chief Executive/Vice Principal.

  • Head of PR & Marketing

    • Feb 2015 - Mar 2016

    Online Marketing mostly, like Facebook, LinkedIn, Instagram and so on.Outsourcing purchasing, Corporate product such as, pens, woven bags, souvenirs and etc.Event organising & management, previously I was involved into the college's events such as Han Chiang College Open Day, Anchor Idol 2015 Newscaster Quest, Golden Achievement Awards 2015, Graduation Ceremony 2015, & soon to come the Exploration Camp 2015.