Experience

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  Isuzu East Africa Limited

  • Nairobi,Kenya

  • Service Manager

    • Apr 2018 - Present
    • Nairobi,Kenya

    ● Responsible for Light, Heavy commercial & Body shop operations.● Achieve ISUZU ISC certification gold medal - Oct 2018.● Responsible for Section Financial budget achievements and NPS,KPI.and maintain ISUZU ISC standards.● Significant growth workshop revenue and ISC standards silver 2017 to Gold ranking in 2018. ● Member of the ISUZU EAST AFRICA innovation committee.

• 

  RMA Group Company Limited

  • Nairobi, Kenra

  • Service Manager,Jaguar Land Rover

    • Sep 2016 - Feb 2018
    • Nairobi, Kenra

    served as Service Manager for JLR RMA Motors LTD, Kenya.● Jaguar, Land Rover Service & Body shop operation. ● Monitoring CSI and achieve standards set by JLR: 94.5% score achieved on DESAT audit for 2016/17.● Successfully handle GFK/NPS ,InSite, EVHC with positive growth. Awarded in top three 2016/17 - SSA Region.● Coordinating with Engineers in the regional office (South Africa & UK) with product related concerns.● Assess the training requirements for Floor Shop staff support on EPQR, TA, ect.

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  Euro Motors

  • Bahrain

  • Reception Supervisor, Jaguar LandRover

    • Dec 2009 - Aug 2016
    • Bahrain

    ● Ensure the Reception & Workshop are always handled with JLR standards & service SEF ,ISO processes.● Successfully operate JLR Service department for six month behalf of service manager in 2013 (under the guidance of EM-JLR General Manager)● Awarded Employee of the Month twice between 3 years & by six years long service.● Reward by Crises management award in 2011.● Joined as workshop controller, after year promoted as reception Supervisor.● Responsible to update & maintain i-ramsys (a tool used by JLR for assessing the set KPIs of the department.

• 

  TOWELL AUTO CENTRE LLC

  • Muscat,Oman

  • Sr.Service Advisor

    • Jan 1999 - Nov 2009
    • Muscat,Oman

    ● Joined as technician after three years get promoted Team leader & service adviser.● Awarded as Best Service Advisor in the year 2008 from a competition of nine branches.● Awarded as the Best service operating branch ( Nizwa) twice & a runner-up once.● Continuously reached over 100% for 3 years & 98% of the budget for a period of 2 years .During the leading time of branch service operation.