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Bio

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Credentials

  • computet .marketing.communication.customer service .media
    MBA AT AEU

Experience

    • Senior Corperation Sale Manager at Corporation Sales Department
      • Feb 2018 - Jan 2020
      • Phnom Penh, Cambodia

       Sale Management : To deliver outstanding results in all areas such as loan growth, and profit.: Lead corporation team to build network increase business revenue.: Develop sale tactic to ensure team meet the target.: Review, update and revise credit product to meet market demand. : Review loan and access customer before submit to credit assessment team.: Customer Management (retention and customer drop out). : MOU with car company and Borey Developer to become business partnership.: Manage to ensure sale value to meet target .

    • Marketing and Brand Manager at Marketing Department
      • 2016 - 2018
      • Cambodia

       Marketing and branding : Manage our social media platforms, primarily Facebook, Instagram, and others.: Developing, and communicating, marketing strategy, and plan.: Event management. : PR management : Brand communication strategy  Sale and Marking : Sale promotion strategy to increase sale revenue of the and product and service. : Working closely with business team by setting new business concept to push sale.: Analyze customer behavior, market trend, competition and new business.: New business launch in the market by conducting marketing strategies.: Marketing activities to achieve sale especial saving and deposit products.

  • Hattha Bank
    • Cambodia
    • Deputy Research and Marketing Director
      • Mar 2012 - 2016
      • Cambodia

       Marketing Communication : Developing, and communication, marketing strategy and plan. : Designing branding, positioning, and brand communication strategies. : Manage all social media, marketing strategy and content marketing. : Event management for external & Internal.: Media crisis management. : ATL & BTL  Design & Creative : Write the content marketing for posing on media and advertising. : Check quality all marketing material before printing and publish. : Creative brief for creative team to produce such TVC or artwork. Customer Service : Designed Customer Service policy & procedure. : Training & Refreshment about customer service CSO and front-line staff : Maintain and enhance effective service to customers.: Compliance handling  Call Center Service : Design guideline & policy call center: Manage call center & agent : Provided training call center team how to communication effective.: Analysis customer feedback via call center.  Research Task: Review research proposal and questionnaire before field research. : Review proposal of the customer drop out survey and questionnaire. : Review research proposal and conduct customer satisfaction survey. : Review research proposal and conduct mystery shopping survey.

    • Media Planing and Stratgy
      • Apr 2009 - Mar 2012

      1 Media Planing 2 Media Buying 3 Media Strategy 4 Media Monitoring 5 PR evaluation6 PR write up

    • Asistant Marketing Manager
      • Dec 2005 - Oct 2009

      1 Sale and promotion2 analysis competitor 3 set plan for team4 push sale team

Education

  • 2016 - 2018
    AEU
    Master's degree, Business/Commerce, General
  • 2008 - 2014
    many
    short course, leadership, customer service , communication, protocol
  • 2003 - 2008
    AEU
    Bachelor of Arts (BA), Education

Suggested Services

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Industry Focus. “Banking”

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