Bio
Credentials
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computet .marketing.communication.customer service .media
MBA AT AEU
Experience
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KB Daehan Specialized Bank Plc.
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Phnom Penh, Cambodia
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Senior Corperation Sale Manager at Corporation Sales Department
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Feb 2018 - Jan 2020
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Phnom Penh, Cambodia
Sale Management : To deliver outstanding results in all areas such as loan growth, and profit.: Lead corporation team to build network increase business revenue.: Develop sale tactic to ensure team meet the target.: Review, update and revise credit product to meet market demand. : Review loan and access customer before submit to credit assessment team.: Customer Management (retention and customer drop out). : MOU with car company and Borey Developer to become business partnership.: Manage to ensure sale value to meet target .
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Canadia Bank
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Cambodia
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Marketing and Brand Manager at Marketing Department
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2016 - 2018
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Cambodia
Marketing and branding : Manage our social media platforms, primarily Facebook, Instagram, and others.: Developing, and communicating, marketing strategy, and plan.: Event management. : PR management : Brand communication strategy Sale and Marking : Sale promotion strategy to increase sale revenue of the and product and service. : Working closely with business team by setting new business concept to push sale.: Analyze customer behavior, market trend, competition and new business.: New business launch in the market by conducting marketing strategies.: Marketing activities to achieve sale especial saving and deposit products.
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Hattha Bank
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Cambodia
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Deputy Research and Marketing Director
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Mar 2012 - 2016
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Cambodia
Marketing Communication : Developing, and communication, marketing strategy and plan. : Designing branding, positioning, and brand communication strategies. : Manage all social media, marketing strategy and content marketing. : Event management for external & Internal.: Media crisis management. : ATL & BTL Design & Creative : Write the content marketing for posing on media and advertising. : Check quality all marketing material before printing and publish. : Creative brief for creative team to produce such TVC or artwork. Customer Service : Designed Customer Service policy & procedure. : Training & Refreshment about customer service CSO and front-line staff : Maintain and enhance effective service to customers.: Compliance handling Call Center Service : Design guideline & policy call center: Manage call center & agent : Provided training call center team how to communication effective.: Analysis customer feedback via call center. Research Task: Review research proposal and questionnaire before field research. : Review proposal of the customer drop out survey and questionnaire. : Review research proposal and conduct customer satisfaction survey. : Review research proposal and conduct mystery shopping survey.
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Media Planing and Stratgy
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Apr 2009 - Mar 2012
1 Media Planing 2 Media Buying 3 Media Strategy 4 Media Monitoring 5 PR evaluation6 PR write up
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Asistant Marketing Manager
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Dec 2005 - Oct 2009
1 Sale and promotion2 analysis competitor 3 set plan for team4 push sale team
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Education
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2016 - 2018AEU
Master's degree, Business/Commerce, General -
2008 - 2014many
short course, leadership, customer service , communication, protocol -
2003 - 2008AEU
Bachelor of Arts (BA), Education
Suggested Services
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Industry Focus. “Banking”
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