Experience

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  LABORATOIRES ACOFARMA-PHARMACEUTIQUE

  • Casablanca-Settat, Morocco

  • Administrative Assistant

    • Jan 2022 - Present
    • Casablanca-Settat, Morocco
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  Etihad

  • Abu Dhabi, United Arab Emirates

  • International Flight Attendant

    • Jan 2015 - Present
    • Abu Dhabi, United Arab Emirates
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  EMAAR LITAAMIR

  • Casablanca Metropolitan Area

  • Real Estate Sales Agent

    • Feb 2014 - Jan 2015
    • Casablanca Metropolitan Area
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  Prada Group

  • Casablanca Metropolitan Area

  • Sales Floor Associate

    • Jan 2013 - Jan 2014
    • Casablanca Metropolitan Area
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  Air Arabia

  • Casablanca

  • Executive Assistant

    • 2009 - 2013
    • Casablanca

    Self Employment.· Maintained the coo's calendar and meetings schedule; made all travel arrangements and prepare expense submissions. · Prepared agenda, created presentation materials, edited and distributed minutes for board and other management meetings.· Facilitated and attended to the logi...

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  Royal Air Maroc

  • Morocco
  • Airlines and Aviation
  • 700 & Above Employee

  • Flight Attendant

    • 2006 - 2008

    Customer Service and Flight Attendant at Royal Air Maroc. Provide various on-board services to the passengers and staff.Ensure the safety and comfort of passengers and represent the company in a professional manner and appearance. Performed all necessary flight attendant duties and responsibilities including assisting passengers with special needs, meals and drink services, and ensure safety procedures are followed.

  • Call Center Associate

    • Jan 2005 - Dec 2006

    Operated as a call center representative at Atlas Blue and Royal Air Maroc for the Safar Flyers Patrons Program.Provided customers with product and service information and escalated calls when appropriateIdentified, researched, and resolved customer issues using the computer system.Followed-up on customer inquiries not immediately resolved.Provided on-the-job training for new employees.Completed call logs and reports.

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  Dr. Greenbrier Office

  • Washington D.C. Metro Area

  • Medical Office Assistant & Bookeeper

    • 2004 - 2005
    • Washington D.C. Metro Area

    Greet and assist customers/visitors, manage incoming & outbound callsCreated a new efficient and up to date central filing system and training team members on how to organize and maintain it. Assist with records maintenance and management for projects.Order and manager supplies and equipmen...

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  Lombardy Boutique Hotel

  • Washington D.C. Metro Area

  • Front Desk Manager

    • 2003 - 2004
    • Washington D.C. Metro Area

    Handle the daily Front desk responsibilities and provide outstanding customer service.Ensure all the shift staff are present and accounted for, with daily checklists and tasks to accomplishHand off the daily operations log to the following shift manager Provide reports on regular basis to managem...

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  Salon Paul

  • Washington D.C. Metro Area

  • Customer Service Manager

    • 2001 - 2003
    • Washington D.C. Metro Area

    Provide support to clients and all facets of client relations in an upscale beauty salon setting.

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  Sara Travel

  • Washington D.C. Metro Area

  • Travel Agent

    • 2001 - 2003
    • Washington D.C. Metro Area

    Book transportation, cruises and hotel reservations for clients.Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by various travel carriers.Provide customers with brochures and publications containing travel information, such as required vaccines...

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  The Rosen Hotel

  • Orlando, Florida Area

  • Front Desk Agent / Shift Manager

    • 2000 - 2001
    • Orlando, Florida Area

    Handle the daily Front desk responsibilities and provide outstanding customer service.Ensure all the shift staff are present and accounted for, with daily checklists and tasks to accomplishHand off the daily operations log to the following shift manager Provide reports on regular basis to managem...

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  ABC Imaging

  • Washington D.C. Metro Area

  • Data Entry Specialist

    • 1999 - 2000
    • Washington D.C. Metro Area

    Manage the quality assurance and data entry of incoming invoices and orders for triage and entryWork closely with the bookkeeping department to ensure guidelines and processes are followed resulting in reduction in late payments and delayed orders.