Experience

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  TOP FLOOR MARKETING

  • SEO Client Manager

    • Apr 2024 - Present
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  Hite Digital

  • United States
  • Advertising Services
  • 100 - 200 Employee

  • Search Engine Optimization Specialist

    • Aug 2022 - Present

  • Search Engine Optimization Specialist

    • Aug 2022 - Jun 2024

  • Business Development Executive

    • Jun 2021 - Aug 2022

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  Spirit Airlines

  • Managua, Nicaragua

  • Guest Service Agent

    • Oct 2017 - Jun 2021
    • Managua, Nicaragua

    Provide all necessary help and support to passengers as required complying with the company's policy Process check-in, receive baggage, review reservations. Organize the boarding process, and provide special passenger assistance. Also, handle customer complaints and send every day's repor...

• 

  Connect International, LLC

  • Nicaragua

  • Debt Collector

    • Jun 2020 - Jan 2021
    • Nicaragua

    Contact debtors and claim outstanding debts towards their creditors. I was responsible for recovering the money owed in as little time as possible. Research information about debtors involving details like new addresses and other information and seeks to reach out and obtain past due payments. Ne...

• 

  Concentrix

  • Managua

  • Technical Support Advocate

    • May 2018 - Aug 2019
    • Managua

    Manage customer support ticket regarding issues with the Office 365 package. Triaging, prioritization, processing, escalation to Level2. Also, answer customer inquiries in a timely manner with a high level of explanation regarding the software and provide the best solution for the customer.

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  Sitel

  • Nicaragua

  • Customer Service Representative

    • May 2016 - Jan 2018
    • Nicaragua

    Provide good customer service by phone and e-mail. Comply with the Policies established by the company, have good communication between the manager, supervisor, and quality department. Analyze and provide solutions to customers.