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Kenneth Roberts is a seasoned IT professional with over 20 years of experience in various technical roles, including service tech, senior support analyst, and POS guy. He has worked with top companies like Toshiba Tec America and National Computer Corporation, providing telephone support, troubleshooting, repair, and training to customers. Kenneth holds an Associate's degree in Electronic Technology from Keesler AFB TTC.

Experience

    • POS guy
      • Mar 2012 - Present
      • We are nationwide

    • Senior Support Analyst
      • Jun 1998 - May 2010

      Provided telephone support to authorized dealers for restaurant and retail hardware and software. My duties included assisting the dealers in troubleshooting, programming, installation, and network communication setup. Managed and provided assistance and training to other support and repair techs.

    • Bench repair
      • Jun 1997 - Jun 1998

      Job Description and Duties: Repair Tech Repair to component level audio recording and storage hardware.

    • Service tech
      • Mar 1991 - Jun 1997

      Job Description and Duties: Service TechProgram, install and troubleshoot retail and hospitality software and hardware. I provided customers with on-site support and hardware repair down to component level.

Education

  • 1973 - 1974
    Keesler AFB TTC
    Associates, Electronic technology

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Computer Hardware”

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