Experience

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  Allegis Global Solutions

  • Selangor, Malaysia

  • Account Manager (Schlumberger)

    • Nov 2012 - Dec 2014
    • Selangor, Malaysia

    • Managed a team of 4 people• Supported the account on a day to day basis including achievement of KPIs, continuous improvement, sourcing and talent pool planning, team resourcing and performance management• Conducted monthly operational meetings• The focal point of contact for escalations• Involved in the end to end recruitment process

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  Talent2

  • Selangor, Malaysia

  • Service Delivery / Account Manager

    • Aug 2010 - Nov 2012
    • Selangor, Malaysia

    • Managed a team of 14 people• Built a strategic sourcing and delivery hub• Provided services to onsite teams in a “bifurcated model” to complement and support onsite teams and client through: - scalable resources - specialist expertise to provide value add (e.g. research)• Established capability and expertise to undertake projects for new or existing talent acquisition clients• Managed resource allocation and workforce for permanent and contract resources required to deliver services• Client satisfaction (internal & external) with services provided• Attracted, managed and motivated high performance from service delivery resources• Conducted regular performance review and development planning with permanent and fixed term contract resources• Involved in the end to end recruitment process

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  Hewlett Packard Enterprise

  • Selangor, Malaysia

  • Resource Manager, Project Manager, Service Delivery Manager, Project Analyst

    • Sep 2005 - Jul 2010
    • Selangor, Malaysia

    (A) Resource Manager• Monitored the necessary engagement tools for new project demand• Validated project meets PPM Project criteria • Ensured the PM’s current utilization is accurate and up to date• Supported DM on Demand and Supply for their resource pool• Ensured New PPM Resources review and complete training as stated in the “new starter guidelines• Had weekly client meetings to look at the current project pipeline and assignment of PMs(B) Project Manager • Managed infrastructure projects in the Asia Pacific region as well as EDS/HP Internal using the EDS PM2 methodology.• Liaised with the various Service Provider groups to ensure timely and efficient delivery of service request.• Liaised with 3rd party vendors. • Accurate requirements gathering in order to successfully capture client needs in a service request.• Managed projects within the Service Level Agreements (SLAs) timeframe.• Ensured that team members were meeting their SLAs• Generated and interpreted SLA reports to measure and ensured the teams delivery performance (C) Service Delivery Manager (Fonterra Malaysia)• Acted as the customer focal point of all aspects of Operations and managed the operations centrally• Responsible for the delivery of all operational services to the customer according to Service Level Agreement and ensuring that delivery costs were as agreed• Managed an onsite delivery team responsible for the delivery to customer • Worked closely with the support team for on-going support and problem solving for infrastructure related problems(D) Project Analyst (Project Support Office)• Team Lead for the Project Support Office• Involved in setting up the Project Support Office• Supported project planning, scheduling, monitoring, and reporting activities.• Assisted in renovation and relocation for EDS• Assisted in seating capacity and work space management for EDS• BCP Champion• Quality Champion

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  Comex Genesys Sdn. Bhd

  • Kuala Lumpur, Malaysia

  • Project Support Executive

    • 2001 - 2005
    • Kuala Lumpur, Malaysia

    • Provided support for various projects such as software testing, doingUser Manuals, market research and project management.• Assisted Comex GeneSys in attaining MSC Status by liaising with the various parties involved, collating all the relevant documentation and attended all the meetings.• Tracked billings as well as collections.• Liaised with suppliers for hardware and software purchase• Assisted with quotations and proposals for new and also existing projects• Serviced existing clients with new requests• Assisted in meeting new clients• Assisted in implementing and executing procedures and processes• Project Cost Monitoring and Contract Management• Coordinated and organized both internal and external training• Project Office Coordination – Project Tracking, Budget and Cost Control Monitoring

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  Quantum Chase Sdn. Bhd

  • Petaling Jaya

  • Business Development Manager

    • 1995 - 1998
    • Petaling Jaya

    • Managed a group of Account Executives (A.E.) through regular hands-on training and monitoring their progress• Held problem solving and progress report meetings as well as market penetration strategies with all A.Es• Came up with market analysis and comprehensive business strategy reports for the purpose of securing new clients• Coordinated yearly Advertising campaigns and strategy with existing client’s business objectives and goals• Business development in securing new clients and passing them down to the A.E.’s to subsequently manage• Prepared financial projections of existing clients and coordination of debt collection

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  Wang Artor Creative Communications Sdn. Bhd

  • Kuala Lumpur, Malaysia

  • Account Executive

    • 1994 - 1995
    • Kuala Lumpur, Malaysia

    • Came up with plans and recommendations for advertising campaigns• Serviced existing clients’ i.e. Citibank, Bristol Myers Squibb for both above and below-the-line advertisements

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  Mesuma Corporation Sdn. Bhd.

  • Kuala Lumpur, Malaysia

  • Account Manager

    • 1992 - 1994
    • Kuala Lumpur, Malaysia

    • Managed a team of account executives• Serviced existing clients for outdoor advertisements• Business development and market research• Prepared business progress reports for the Board of Directors• Handled debt collection from group of clients• Coordinated launches with Advertising Companies

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  Sports Marketing and Management

  • Kuala Lumpur, Malaysia

  • Account Executive

    • 1991 - 1992
    • Kuala Lumpur, Malaysia

    • Secured new clients• Serviced existing clients for outdoor advertisements• Came up with a full outdoor campaign for the launching of new housing projects• Organized and supervised outdoor products for the launching of new housing projects such as banners, buntings, billboards, flag lines, and directional markers