Experience

• 

  Mukuru

  • South Africa
  • Financial Services
  • 700 & Above Employee

  • Country Manager - Zambia

    • Jan 2021 - Present

    Responsible for managing the overall functioning of the entire Country’s operation and identifying opportunities for expanding and developing the business.

  • Head Of Malawi Operations

    • Sep 2020 - Jan 2021

    Responsibilities:• Overseeing the operations of Mukuru in Malawi including logistics, recruiting staff, creating budgets develop new business and ensure profitability.• Ensuring new business/sales activities secure additional funding and commercial finance in line with strategic aims• Ensuring marketing activities support the securing of new business, the engagement of learners, raising brand awareness and driving public relations• Reviewing operating processes and procedures to ascertain if they are successful and if not, devise alternatives through the system improvement process• Evaluate overall performance by gathering, analysing and interpreting data and metrics• Keeping employees motivated and organising appropriate training and development in line with the company succession plan and training matrix• Ensuring Legislation is adhered to including though not exhaustive: Health and Safety, Data Protection, Employment Law, Corporate Governance• Working with all Managers to get the best performance from employees• Meeting with customers and suppliers to ensure contracts are being fulfilled and re-negotiated as necessary

  • Mukuru Green Manager

    • May 2020 - Aug 2020

    Achievements:• Led the planning, execution, performance measurement, and reporting• Led process improvements after the Asset Purchase Agreement and supervised components• Led and performed operational due diligence from the start of the new chapter• Identified and applied new synergies and sources of value enhancement in the Mukuru - Zoona APA• Design and lead operational initiatives to achieve value• Quantified and reported on the success of different departmental initiatives• Tracked success of initiatives against targets and recommend integration plan changes as needed• Effectively communicated with and influenced key operational stakeholders while aligning the team around new targets & goals.

• 

  Zoona

  • Zambia
  • Financial Services
  • 100 - 200 Employee

  • Managing Director

    • Apr 2019 - May 2020

    Achievements:• Steered the company to a successful Asset Purchase Agreement to Mukuru• Directed all aspects of business including business development, client services and operations for a company generating $1.4k inyearly revenue• Represented the company and presented at industry workshops and conferences including the yearly Bankers Association ofMalawi conference in 2019.• Turned around the business into a positive spin the first 6 months of stepping in as the MD• Led, supported and motivated the whole team through the period of the sale and successfully renegotiated for their contracts undera new team including the retrenchment and compensations

  • Head Of Operations

    • May 2018 - Aug 2019

    Achievements:• Spearheaded the team restructuring process to re-align with the company goals.• Developed & executed the Rural expansion plan that saw 100 new retails agents on boarded in a space of 6months.• Led the team in executing a new strategy in Zambia (Chipata) by cleaning up the Eastern province.• Hired staff members for Zambia team to help with Chipata recovery program• Managed over 12 employees, including hiring new field team, promotion on regional managers, employee morale programs, annualreviews and terminations• Managed the Country’s yearly budget & forecasting• Achieved the budgeted business performance in terms of both revenue, expenses & cashflow.• Engaged and customer focused team a Positive relationship with key SA teams• Spearheaded marketing initiatives for promotion of our DMT services.

  • Country Operations Manager

    • Jan 2017 - Apr 2018

    Achievements:• Achieved an average of 15% month on month revenue growth through different cost cutting measures and streamlining of in field activities for field staff by mentoring and ongoing coaching and monitoring.• Setup and designed the new company offices that were setup across the 3 regions.• Proactively managed and reviewed the performance and progress of Regional Leads/Managers and their regions, sets objectivesand targets; and developed individual training plans for the team.• Translated the strategic goals into executional operational plans to achieve the required targeted growth in both sales and revenue.• Developed a strategic method to disburse payments to local landlords by restructuring the whole process and cutting off unrelatedlinks.• Prepared monthly/quarterly & annual reports on performance, gaps, planned activities and achievements to management• Developed a Training plan and managed to train over 300 agents and 500 tellers in the process to ensure business alignment.• Built a communication bridge that ensured constant alignment between the HUB and Spoke team.• Demonstrated exceptional team building capability which ultimately lead to maximum financial performance and employeesatisfaction.• Directly trained and managed 7 supervisors while leading a total staff of 75 team members.

  • Brand & Services Manager

    • Jan 2015 - Dec 2016

    Achievements• Achieved regional agent network growth from 0 franchise agent outlets to 250 outlets in 24 months years.• Earned TOP Performer awards for 4 consecutive quarters and was enrolled to do a development program by the company.• Provided end to end in market support for the portfolio which resulted in net revenue growth and volumes.• Manage & reconcile SKU stock at the distribution centers as per the agreed company policy.• Managed to establish strong relationships with additional partners like Agora and extended the network reach across the region• Achieved 95% daily activity ratio• Onboarded and Trained more than 500 agents & tellers• Developed and implemented performance improvement programs for top and bottom agents across the region.• Negotiated lower rental costs with key account partners like peoples & Agora for low performing outlets and proposed a revenue share for top performing outlets.

• 

  Universal Industries Limited

  • Lilongwe, Central Region, Malawi

  • Regional Field Sales Supervisor

    • Apr 2014 - Dec 2014
    • Lilongwe, Central Region, Malawi

    Achievements:• Developed a process to merge data and analysed sales trend and marketing & promotions effectiveness.• Built from scratch the initial corporate website and created the social media presence.• Tracked Customer Outlets and manage key customer outlets.• Provided daily/weekly & monthly reports

• 

  1401Media

  • Blantyre

  • Lead Consultant

    • Dec 2010 - Apr 2014
    • Blantyre

    1401Media is a Malawian registered company that deals with designing and administrating websites for individuals, companies and organisations. We are very diverse with a rich portfolio and clients from different corners of the world including Haiti, USA, England, Russia, Malawi, South Africa, China, Namibia and many more.Designing WebsitesManaging customersGenerating New Customers and Business

• 

  Ulalo

  • China, South Africa, Malawi

  • Web Designer & Administrator

    • Feb 2010 - Sep 2013
    • China, South Africa, Malawi

    One of the best projects I managed to develop in my early years. A great website for an Outsourcing company providing a specific sector in Africa with required and affordable goods from China.

• 

  Moscow College of Business and Services

  • Information Technology Tutor

    • Jan 2009 - May 2010

    Teaching businessmen and secretaries the basics of the computer. This includes, how to use fundamental programs more especially like Microsoft word, Powerpoint, Excel, Paint and more.

• 

  Moscow High School of Business and Services

  • Lecture / Teacher

    • Jan 2008 - Mar 2010

    Lecturing in marketing and management subjectsSupervising students’ projects.