Experience

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  Advent Global Solutions

  • Lansing, Michigan Area

  • Information Technology Specialist Desktop Support Software State of MichiganSacwis Project

    • Sep 2012 - Aug 2013
    • Lansing, Michigan Area

    Solved problems with software, printing and network issuesSoftware installation, configuration, uninstall and version updates. detection and removal of virus, malware and spyware. Working with SharePoint(2010) and ClearCase Administrator IBM Rational Application Developer and Web Sphere Application Server installation and configurationSupported Microsoft Office Applications, browsers, operating systems (XP,Windows 7 Windows 8)

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  TEKsystems

  • Lansing, Michigan Area

  • Information Technology Technician Help desk Client : State of Michigan

    • Mar 2009 - Jul 2009
    • Lansing, Michigan Area

    Diagnosed and resolved software problems to end users. Prioritize and schedule or escalate to other groups if can’t be solved at helpdesk level. Provided technical support for remote user via the telephone, e-mail, dispatched to other Departments as needed. Supported Microsoft Office Applications, browsers, operating systems, Citrix and VPN Clients

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  The Salvation Army

  • Lansing, Michigan Area

  • Computer Data Entry/Support

    • Mar 2008 - Mar 2009
    • Lansing, Michigan Area

    Responsibility includes accurate data entry of information for Meals in Lunch Program. Automated lunch records system Provided report generation options

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  TEKsystems

  • Lansing, Michigan Area

  • Network Administrator Client :Sparrow Hospital

    • Jun 2007 - Aug 2007
    • Lansing, Michigan Area

    Diagnosed and resolved software problems to end users. Prioritize and schedule or escalate to other groups if can’t be solved at helpdesk level. Provided technical support for remote user via the telephone, e-mail, dispatched to other Departments as needed. Applications worked with include Web Sense Enterprise manager software, E-safe and Proof Point protection server applications for virus protection.

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  APEX Staffing, LLC.

  • Lansing, Michigan Area

  • Helpdesk Analyst EDS

    • Jun 2006 - Mar 2007
    • Lansing, Michigan Area

    Diagnosed and resolved software problems to end users. Prioritize and schedule or escalate to other groups if can’t be solved at helpdesk level. Provided technical support for remote user via the telephone, e-mail, dispatched to other Departments as needed. Provided Support for Microsoft Office Applications and operating systems.

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  State of Michigan

  • Greater Grand Rapids, Michigan Area

  • General Office Assistant

    • Dec 2004 - Dec 2005
    • Greater Grand Rapids, Michigan Area

    Using computers operating system XP Professional, Scan and correlate documents enter information using I -Capture programs. Responding to inquiries. Provided great customer service

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  TheLeona Group

  • Flint Michigan

  • Paraprofessional/Computer Support Northridge Academy

    • Oct 2002 - May 2004
    • Flint Michigan

    Provide assistance with classroom instruction, one on one supporton site computer liaison included in decision making process for ordering hardware, software .Provide troubleshooting and software installations. Network Support in Windows environment Migration of servers and computers