Experience

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  NMS Imaging

  • Raleigh-Durham, North Carolina Area

  • Business Analyst - Advanced Capture Engineer

    • 2007 - Present
    • Raleigh-Durham, North Carolina Area

    I focus on helping organizations solve their most challenging problems using automated capture solutions. My duties include project planning, solution design, implementation, training, support, and sales consultation. Over the past several years, I have honed my process analysis skills and blended that with cutting edge technologies found in both Ephesoft Transact and ReadSoft DOCUMENTS. Out of my office near the Research Triangle in North Carolina, I service NMS Imaging customers throughout the United States.

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  Verizon

  • Baltimore, Maryland Area

  • Access Systems Testing – Lead Tester (DSL)

    • Dec 2004 - Dec 2006
    • Baltimore, Maryland Area

    • Created and maintained Lab Entry Criteria, Test Plans, Test Cases, and Lab Exit documents for new software and hardware releases for network elements, Network Management Systems, and OSS gateways for DSL related technologies (Alcatel, ADTRAN, Cienna). • Worked with Network Operations group to solve problems that arise in the live network. • Facilitated calls between Verizon and DSL vendors to address and correct operational, software, and hardware problems that might arise. • Established program/project priorities and scheduled work to meet completion dates and program/project specifications. • Created and/or approved contracts for work to be completed by vendors via Verizon/Vendor Testing Partner Program. • Provided specialized reports and maintained appropriate records for testing projects. • Developed and maintained DSL laboratory network. • Monitored all work in progress, tracking milestones, to ensure quality standards are met and that the project remains on schedule. • Used TL1 to turn-up, test, and troubleshoot ADSL equipment. TL1 testing included hardware and TL1 based management systems.

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  Alcatel-Lucent

  • Raleigh-Durham, North Carolina Area

  • Program/Project Manager II

    • Jul 1998 - Nov 2004
    • Raleigh-Durham, North Carolina Area

    • Planned and designed cost, scheduling, and other activities associated with programs/projects by coordinating efforts of various internal departments, project teams, and external customers.• Developed proposals and estimates for program/project needs including equipment, materials, and staff. • Reviewed and evaluated contracts for work to be performed by outside vendors or consultants. • Provided technical assistance to operating personnel during the start-up phase of projects and ongoing as required. • Provided onsite call center supervision for Verizon and many other telecommunication companies for all aspects of the customer’s DSL network. • Provided first, second, and third level support for end users, core engineers, internal customers, external customers, and outside testing firms such as Telcordia. • Assisted the System’s Verification Test group with the testing of new software and hardware releases. • Supervised software upgrades (Network Management Systems and Network Elements) under strict time frames to prevent penalty assessments. • Administered training for customers and Alcatel employees. • Realized and addressed real time solutions to customer reported dilemmas by coordinating customer/Alcatel administrative conference calls and meetings. • Resolved deadline issues by communicating between the customer and Alcatel (myself, Sales, R&D, and Product Line Management). • Developed the ability to handle large-scale support projects with a range of one to twenty engineers assigned directly to me. • Involved with overseeing QA of several Alcatel products to ensure their operability (from R&D, System’s Verification, and Customer standpoint) in accordance with Telcordia specifications (TL9000). • Maintained CTR (customer trouble reports) action registers for biweekly TOC (technical operations call) in order to address any software or hardware bugs detected in the field.