Experience

• 

  Neighborhood Defender Service

  • Detroit, Michigan, United States

  • Staff Attorney

    • Sep 2019 - Present
    • Detroit, Michigan, United States

• 

  Third Circuit Court, Criminal Division

  • Greater Detroit Area

  • Court Clerk

    • 2011 - Sep 2019
    • Greater Detroit Area

    • Scheduled hearings and court proceedings for a high-volume court docket.• Managed correspondence between the defendants, lawyers, and the judge.• Answered inquiries from the defendants, attorneys, and the general public regarding judicial procedures, court dates, and payments of costs/fees. • Trained new court clerks, developing training materials to help increase accuracy and productivity.

• 

  Wayne County Prosecutor's Office

  • Greater Detroit Area

  • Intern

    • 2008 - 2009
    • Greater Detroit Area

    • Conducted preliminary examinations at the district court level under the supervision of a prosecutor. • Assisted prosecuting attorneys with plea negotiations and daily dockets.• Issued subpoenas and interviewed complainants and witnesses.

• 

  State Farm Insurance

  • Greater Detroit Area

  • Sales & Service Representative

    • 2004 - 2007
    • Greater Detroit Area

    • Sold insurance and investment products, including property and casualty, mutual funds, life, and annuities to new and existing clients.• Answered inquiries regarding initial claims and coverage, and provided clients with recommendations. • Received recognition for generating higher than average sales revenue.• Recognized as Employee of the Month on multiple occasions for overall sales and client satisfaction.

• 

  LoanCraft

  • Greater Detroit Area

  • Sales & Service Representative

    • 2004 - 2004
    • Greater Detroit Area

    • Represented LoanCraft to prospective clients interested in mortgage products.• Educated clients on different mortgage products, including home equity line of credit (HELOC), home equity loan, and re-mortgages.• Qualified potential clients based on criteria such as amount requested, loan-to-value (LTV) on current mortgage, debt-to-income ratio, and FICO score.• Assisted clients with compiling documents necessary to complete the loan processes.• Served as the main point of contact until the loan was sold.

• 

  AAA

  • United States
  • Consumer Services
  • 700 & Above Employee

  • Administrative Technician

    • 2003 - 2004

    • Charged with directing quarterly audits for two branch locations and reviewing sales/remittance paperwork daily.• Received the Best in Class Award as part of a pilot testing team for a point-of-sale (POS) graphical user interface project. • Managed the upgrade of the branch’s new telecommunications system and administered training to new users on proper usage.• Developed a time and attendance database that increased reporting efficiency.

  • Service Sales Representative

    • 1999 - 2003

    • Sold insurance products to new and existing members.• Assisted members with product-related issues and questions.

• 

  GSA Training

  • Greater Detroit Area

  • Bookkeeper/Project Manager

    • 1999 - 2000
    • Greater Detroit Area

    • Managed accounts payable (AP) and accounts receivable (AR) records at GSA Training, Inc.• Demonstrated ability to invoice clients and develop financial reports.• Maintained income statements, balance sheets, and projected income for the company.• Utilized QuickBooks software and self-taught on Peachtree Accounting.

• 

  Family Video

  • Greater Detroit Area

  • Store Manager

    • 1998 - 1999
    • Greater Detroit Area

    • Managed part- and full-time employees.• Mentored and trained assistant mangers and managers-in-training (MIT). • Demonstrated experience creating and using managerial reports.

• 

  Egghead Computer

  • Greater Detroit Area

  • Store Manager

    • 1995 - 1998
    • Greater Detroit Area

    • Experienced at mentoring and training employees, as well as scheduling labor hours.• Recruited new employees from job fairs and college campuses, conducting spot interviews.• Directed seasonal hiring efforts and assisted in hiring an entire staff for two new store openings in Farmington Hills, MI and Findlay, OH.• Coached employees to fulfill company’s expectations and disciplined/terminated individuals as needed.