Experience

• 

  S3 Shared Service Solutions,

  • Home Equity Underwriter
• 

  S3 Shared Service Solutions, LLC

  • United States
  • Banking
  • 400 - 500 Employee

  • Home Equity Underwriter

    • Sep 2023 - Present

  • Home Equity Loan Specialist

    • Nov 2020 - Dec 2023

  • Home Equity Processor

    • Aug 2016 - Nov 2020

• 

  SECU Credit Union

  • United States
  • Financial Services
  • 400 - 500 Employee

  • Teller Team Lead

    • Oct 2012 - Aug 2016

    • Serve as a subject matter expert with all teller transactions, policies and processes • Ensure adherence to all Tellers operational policies and procedures • Responsible for successful audit of all teller operations • Lead and direct all daily activity of the Tellers (employee development, serve as subject matter expert by answering questions, enforce sales and service model, recommend disciplinary action up to and including termination, prepare performance reviews, coach employees to successful performance) • Service as role model in SECU Exceptional Engagement principles by portraying service excellence behaviors at all times • Adherence to Credit Union service level agreements • Resolve escalated Member situations from Tellers • Coach and motivate Tellers to consistently engage with members exceptionally • Participate in all Teller Service Center recruitment efforts, to include screening resumes, interviewing and selection

  • Teller

    • Apr 2007 - Aug 2016

    • Processed member transactions such as deposits, withdrawals, and loan payments• Processed and distributed money orders or official checks to members• Educated members on SECU products and services• Assisted in the training of new tellers, FSC’s as well as new members of the Management team• Served as an lobby director in the branch• Proficient with opening and closing CD’s, opening savings and checking accounts, completing address/name change requests for members, e-services issuing and maintenance as well as check ordering, completing wire transfers, unauthorized ach, and indemnification forms• Proficient with all Teller department balancing duties• Assisted with balancing the ATM’s

• 

  Caribou Coffee

  • Shift Supervisor

    • Mar 2005 - Apr 2007

    • Managing sales and distribution of coffee products• Maintaining and accounting for registrars at the end of shifts• Managing and distributing tasks amongst crew members

• 

  Regal Entertainment Group

  • Sales Associate

    • Sep 2003 - Feb 2005

    • Sold and distributed tickets in box office• Distributed food in concession• Performed all ushering duties