Experience

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  KB Real Estate, LLC

  • Baltimore, Maryland Area

  • Real Estate Sales Professional

    • Feb 2013 - Present
    • Baltimore, Maryland Area

    *Assist with Renting, buying, or selling residential properties for clients*.Study property listings*Interview prospective clients*Accompany clients to property sites *Discuss conditions of the sale, and draw up real estate contracts. *Confer with escrow companies, lenders, home inspectors, and pest control operators to ensure that terms and conditions of purchase agreements are met before closing dates*Act as an intermediary in negotiations between buyers and sellers, generally representing one or the other*Develop a marketing plan for clients*Researching active, pending and sold listings to develop comparative market analysis (CMA) reports

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  Braxton Investment Group, LLC

  • Baltimore, Maryland Area

  • Real Estate Investor/Redeveloper/Developer

    • Nov 2012 - Present
    • Baltimore, Maryland Area

    *Evaluates the real estate market and purchases property with the intention of building wealth. *Purchase residential and commercial property, or a combination of both, based on specific investment objectives.*Purchase, Renovate, & Resell Residential Properties to homeowners*Rent properties*Analyze real estate deals for other real estate investors/professionals*Maintain and manage multiple investment properties with a team of real estate industry professionals*Analyze and assess the damage of several properties surrounding multiple city and counties in Maryland*Rehabilitate distressed properties*Arrange meetings with money lenders, potential investors and first time home buyers*Preserved a close relationship with clientele, investors, and business partners to ensure business growth

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  Booz Allen Hamilton

  • Baltimore, Maryland Area

  • Senior Consultant-Sr. Help Desk Analyst for Department of Veterans Affairs, Office of Research and D

    • Oct 2013 - Oct 2015
    • Baltimore, Maryland Area

    *Reviewed, coordinated, and notified user for deployment releases*Conducted data gathering for users responsible for medical research and budget for medical research.*Acted as a knowledge analyst for the migration of all helpdesk calls to the new National Service Desk*Tested functionality of new software development, enhancements, and other changes*Created Standard Operation Procedures*Created weekly and monthly process and performance reports for review*Created, review, and update standard operating procedures (SOP)*Served as Deputy PM *Supported and put together deliverables such as weekly and monthly performance reports*Provided training for all VA ORD users for all software and web applications supported by the Research and Development Computing Center (RDCC).

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  Veterans Enterprise Technology Solutions (VETS) Inc.

  • Baltimore, Maryland Area

  • Sr. Help desk Analyst

    • Dec 2009 - Oct 2012
    • Baltimore, Maryland Area

    *Provided 1st line technical support by answering support queries via phone and email for the following internal database applications; ePROMISe, RAFT, eRA(Electronic Research Application) for NIH (National Institute of Health), and Win-RMS.**Maintained a high degree of customer service for all support queries and adhere to all service management principles. *Researched and analyzed user questions and concerns for those that do not have a concrete solution.*Took ownership of user problems and be proactive when dealing with user issues. *Logged all calls and emails into the tracking log system. (Track-It! software used)*Allocated more complex request to the appropriate IT Support member, Developer, or Desktop technician.*Provided Database Administration access*Created new user profiles for internal Research and Development applications*Created and assigned tickets in Track-It! to the appropriate IT technicians, Database developer, or Programmer*Changed, unlocked, and reset passwords*Answered Help Desk phone line*Created status reports for weekly and monthly progress*Provided training and basic knowledge to new application users (ePromise,RAFT,eRA)

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  Capital One

  • Columbia, Maryland

  • Teller Manager

    • Jun 2007 - Oct 2009
    • Columbia, Maryland

    *Handled compliance of audit operations, including branch control binder*Resolved inquires or problems with customers or teller situations in a professional manner*Balanced daily cash drawers, motivated the tellers for sales, and managed all security procedures to ensure they were followed to bank standards*Trained new tellers to ensure they received the correct information and followed the banks procedures*Managed daily operational excellence, ensuring all compliance requirements were met*Coached and trained the teller team to process transactions accurately, efficiently, and in accordance with established policies and procedures of Chevy Chase Bank*Provided input to Assistant Banking Center Manager on teller recruiting and performances*Notary Public services as needed*Used various bank software applications used daily• Data Entry of transactions• Customer Service to clients and bank team daily• Use of Microsoft Office