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Bio

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Kendall M. is a seasoned operations professional with 20+ years of experience in managing day-to-day operations, coordinating logistics, and supervising staff. She has expertise in administration, human resources, and office management. Kendall has worked in various industries, including finance, law, and technology, and has a strong educational background in business administration.

Experience

    • Office Manager
      • Apr 2024 - Present

  • DLX
    • New York City Metropolitan Area
    • Operations Manager
      • Feb 2023 - Apr 2024
      • New York City Metropolitan Area

      Work with IT Support to set up DLX systems on new hire laptops and maintain any required troubleshooting for employeesPoint of contact to help resolve any expense questions from accounting or employeesAssist with on-boarding new hires, order laptops and assist with any software additionsWork directly with building management to ensure office functionality Coordinate team building activities, birthday celebrations and holiday eventsLiasion with media site for intern search posting for recruitment

  • [INVNT GROUP]
    • New York, New York
    • Manager of Office Operations
      • Oct 2017 - Jan 2023
      • New York, New York

      Directed day-to-day operations for the New York OfficeHandled the office move for the NY OfficeNegotiated contracts with vendorsWorked with IT to situate new employees as efficiently and as stress free as possiblePrepared Concur Submission for Senior ManagementManaged all administrative and logistical work for the New York Greeted all visitors, clients, and employeesCommunicated and executed Happy Hour, Take Out Tuesdays, and any event in the New York OfficeManaged the Corporate American Express Rewards Account for all employees; ordered new cards, replaced lost cards, and worked closely with the Amex Rewards and Program Admin Departments for any issuesSupervised front desk coordinators to ensure clients, main line, and conference rooms are managed professionallyManaged the Santander Account for employees; ordered new cards, updated cardholder accounts, and answered any questions that arise Handled team building activities.Reviewed resumes, scheduled & conducted phone screens for the Summer/ Fall Internship Programs

  • DoubleVerify
    • New York, New York
    • Office Manager and Executive Assistant
      • May 2016 - Oct 2017
      • New York, New York

      Scheduled candidate interviews on complex schedules, daily meetings and heavy calendar management for the CEO/President, COO, CRO, CFO, Director of HR, SVP of Business Development, Finance and Sales Arranged offsite and onsite trainings for the Director of Product Operations and Support; also coordinated meetings and dining eventsOrganize logistics for global/international candidate phone screens,conference calls, meetings, and special trainings for the Sales Team in Atlantic CityManage domestic and international travel for interviewing candidates and colleaguesSource venues, transportation, leisure time activities, and social events for training events Assisted with organization, packing and unpacking of an office moveOrdered weekly lunch and breakfast for a team of 160Scheduled weekly work perks (Massages, Manicures, Yoga, etc)Handled all stocking and restocking of The Cafe three times a daySupervised cleaning crew daily maintenance on the floor (clear garbage, bathrooms,etc)

  • RCM Tax Expert and Consultant Inc.
    • Greater New York City Area
    • Office Manager
      • Oct 2014 - May 2016
      • Greater New York City Area

      Supervised staff of 3 receptionists and 2 tax return preparers.Answered all emails and delegate to appropriate staff.Made daily bank deposits and reconcile accounts receivables.Handled all audit cases along with the Accountants.Handled all customer inquires and complaints.Handled all phone tax appointments by getting the information from clients and scheduling appointments.

  • Wells Fargo Prime Services
    • Greater New York City Area
    • Assistant Vice President
      • Jun 2008 - Jul 2014
      • Greater New York City Area

      Managed all JP Morgan and Goldman Sachs documentation departments for any additional requests.Scanned completed documentation to Ademero and now Filenet(Document Management Systems).Part of the Development Team that facilitated removing Ademero to bring Kofax and Filenet to Wells Fargo Prime Services.Updated account information(phone numbers, addresses and other contact information)on Wells Fargo Prime Services.Used JP Morgan Chase Morcom System to bring up to date any account information.Filed all JP Morgan Chase and Goldman Sachs Folders for completed accounts.Emailed all welcome letters to clients once they were completed with the on-boarding process.Point of contact for client and operational related queries.Assisted with on-boarding and qualification of new clients.Managed internal relationships.

  • Merlin Securities
    • Greater New York City Area
    • Office Manager
      • Jun 2008 - May 2009
      • Greater New York City Area

      Answered calls on switchboard, routed calls and took detailed messages when necessary.Scheduled and maintained the conference room's availability.Ordered office/kitchen supplies, maintained the supply closet and meeting rooms, and was point of contact for building management as needed.Ordered catering and prepared marketing materials for meetings.Responsible for coordination of new hire documentation and IT requests.Processed expenses and coordinated travel for the Sales Team.

  • Bear Stearns & Co Inc.
    • Greater New York City Area
    • Campus Recruiting Assistant - Fixed Income
      • Mar 2006 - Jun 2008
      • Greater New York City Area

      Managed new hire implementation for Full-time and Summer Analysts. Liaised with prospective candidates for the recruitment of open positions.

  • Kelly Services
    • Brooklyn, New York
    • Human Resources Assistant
      • Nov 2005 - Feb 2006
      • Brooklyn, New York

      Answered large volume of calls on a multi-line switchboard and assisted recruiters.

  • Fairchild Publications
    • Greater New York City Area
    • Freelance Promotion Production Manager
      • Jun 2005 - Oct 2005
      • Greater New York City Area

      Liaison between the Art and Production Departments.Negotiated and released projects to vendors.

  • Warren Printing
    • Greater New York City Area
    • Production Manager
      • Oct 1995 - Apr 2005
      • Greater New York City Area

      Supervised the printing of client promotional materials and followed up with vendors in proofing, printing and delivery of materialsMaintained each project's schedule under demanding time constraints.

Education

  • Virginia Union University
    Bachelor's Degree, Business Administration

Suggested Services

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