Experience

• 

  Glen Eira City Council

  • Australia
  • Government Relations
  • 500 - 600 Employee

  • Business Improvement Lead

    • Aug 2021 - Present

    Roles include:* Deliver a program of service reviews supporting business units to identify and implement opportunities to improve efficiency, effectiveness and the customer experience* Managing other continuous improvement activities, projects and programs* Providing coaching and mentoring to business units for continuous improvement activities

  • Senior Service Review Officer

    • Jul 2019 - Aug 2021

    Roles include:* Development of Service Review Framework and Service Planning pilot* Deliver a program of service reviews supporting business units to identify and implement opportunities to improve efficiency, effectiveness and the customer experience* Managing other continuous improvement activities, projects and programs* Providing coaching and mentoring to business units for continuous improvement activities

• 

  Darebin City Council

  • 274 Gower Street, Preston, Victoria, 3072

  • Business Analyst

    • Apr 2017 - Jul 2019
    • 274 Gower Street, Preston, Victoria, 3072

    Roles included:* Strategic service assessment & analysis* Stakeholder consultation & collaboration* Coordination of support* Focus group/workshop facilitation* Promapp PromasterDeliverables include:* A simple, consistent & collaborative Service Review/CI framework to identify opportunities to improve services at Council* Prioritisation and delivery of a Service Review Program in collaboration with Management & Staff* Delivery of Improvement Plans, A3 Reports and Feasibility Studies* Capacity and capability building for staff to be able to identify and implement their own services improvement through training in Lean, Agile and Design Thinking, process mapping (incl. Promapp) and "hands on" guidance and support.

• 

  Maribyrnong City Council

  • Australia
  • Government Administration
  • 400 - 500 Employee

  • Senior Business Analyst

    • Oct 2013 - Apr 2017

    The dual role role was to:* build and implement a Services Planning Framework, in consultation with Senior Management, to assess, prioritise and plan the future of service provision at Council* guide, coordinate and support staff to undertake Service Reviews across the organisation (including facilitating service review workshops, benchmarking, reports and improvement plans) with the view to continuous improvement.

  • Service Review Officer

    • Mar 2013 - Oct 2013

    Principal role:Provide guidance, coordination and support to Council teams to undertake Service Reviews for the functions of the Operations and Maintenance Department, including facilitating service review workshops, benchmarking, reports and improvement plans.

• 

  Bankstown City Council

  • 66-72 Rickard Road, Bankstown, NSW

  • Team Leader Integrated Planning

    • Feb 2012 - Feb 2013
    • 66-72 Rickard Road, Bankstown, NSW

    Provided leadership to the Integrated Planning Team within the Strategy Policy & Governance (SPG) Unit. The Integrated Planning Team functions included integrated planning; research and advice, strategic (and operational) planning and policy; community satisfaction surveys, service reviews and business improvement projects and community engagement. Roles included: * participation in multi-disciplinary teams from across Council* Overall management and oversight of team and individual projects requiring consultation and negotiation with internal and external stakeholders

• 

  Penrith City Council

  • Australia
  • Government Administration
  • 700 & Above Employee

  • Management Planning Coordinator

    • Jan 2008 - Feb 2012

    * Coordinate and deliver the Council’s Annual Operational Plan* Manage the Operational Plan public exhibition and community consultation process* Coordinate and assist in the preparation and quarterly review of the Operational Plan* Assist in development and review of the Community Strategic Plan, Delivery Program, Operational Plan and Resourcing Strategy in accordance with the Integrated Planning and Reporting Guidelines (Category 1 Council compliant)* Develop performance measures with managers and supervisors for annual operational plans* Run the project evaluation process, in conjunction with Finance staff.* Develop an organisational framework for performance measurement* Monitor Council's performance through the collation and analysis of Key Performance data obtained from Council services.* Supervise and review the work of the Corporate Planning Officer and the Services Development Officer in the delivery of the Operational Plan, the Quarterly Review process and the Services Review Program* Assist Senior Mgt in Special Rate Variation Application to IPART (2011-12 SRV application approved by IPART – 10 June 2011)

  • Organisational Development Coordinator

    • Jul 2002 - Dec 2007

  • Management Planning Coordinator

    • Feb 1999 - Jul 2002

• 

  Warringah Council

  • 725 Pittwater Road, Dee Why, NSW, 2099

  • Principal Strategy Coordinator

    • Jan 1998 - Apr 1999
    • 725 Pittwater Road, Dee Why, NSW, 2099

• 

  Bankstown City Council

  • Australia
  • Government Administration
  • 700 & Above Employee

  • Policy Analyst

    • Jul 1995 - Jan 1998

  • Senior Internal Auditor

    • Mar 1994 - Jun 1995

• 

  Canterbury City Council

  • 137 Beamish Street, Campsie, NSW, 2194

  • Assistant Financial Accountant

    • Jun 1991 - Feb 1994
    • 137 Beamish Street, Campsie, NSW, 2194

• 

  Philip Ting & Co. Chartered Accountants & Tax Agents

  • Senior Accountant

    • Sep 1990 - Feb 1991

• 

  Deloitte Australia

  • Senior Accountant

    • Feb 1988 - Sep 1990