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Bio

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Ken Lewis is a seasoned IT professional with 20+ years of experience in telecommunications, networking, and technical support. He has worked with top companies, including Hewlett-Packard, Aastra, and the United States Air Force, providing Level 2 tech support, installing and troubleshooting systems, and leading teams. Lewis holds a Master's degree from Oklahoma State University and a Cisco CCNA/CCNP certification.

Credentials

  • MTA Network Fundamentals
    CCNA

Experience

  • TulsaTech
    • Jenks Oklahoma
    • Instructor
      • Aug 2010 - Jun 2015
      • Jenks Oklahoma

      Tulsa Tech Computer Network Instructor (August 24, 2010 to present)• Skilled in use of Blackboard• Classroom Management• Promote Skills and BPA• Administered tests and examinations• Hardware proficient with installing and troubleshooting various computer components • Providing lectures, assis...

  • Hewlett-Packard
    • Tulsa, Oklahoma Area
    • ITO Svc Delivery Rep V
      • May 2008 - Apr 2013
      • Tulsa, Oklahoma Area

      • Responsible for Level 2 Tech Support on the Continental Network Operations Center desk• Work with teams to troubleshoot Sonnet Ring problems• Responsible for 2 level 1 technicians per 12 hour shift• Responsible for monitoring of all the Cisco switches for data and voice per a 12 hour period. Th...

  • Aastra
    • Frisco Texas
    • Customer Service Engineer 2
      • Jul 1987 - May 2008
      • Frisco Texas

      •• Responsible for Level 2 Tech Support• Responsible for call in troubles, call home troubles, new system upgrades and backups for S-80, E and Point span systems, Some training on Clear Span Voice over IP, Work with teams to troubleshoot Sonnet Ring problems• Lead installer for the 6,600 station ...

    • Outside Plant Supervisor
      • Jan 1973 - Jan 1978

      Directed key system installation and repair as well as trained technical personnel

Education

  • 2013 - 2019
    Oklahoma State University
  • 2004 - 2009
    Tulsa Tech
  • 1978 - 1987
    University of Central Oklahoma

Suggested Services

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Industry Focus. “Computer Networking”

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