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Ken Coorey profile image

Ken Coorey

Customer Relations Manager ANZ at Ferrero
Intro Book
Ken Coorey, a seasoned professional with 1 year of experience in Customer Relations Management in Sydney, holds an MBA and BBA degree, with expertise in languages, customer service, and supply chain management.
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Location
Greater Sydney Area, AU
Languages
  • English Professional working proficiency
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Bio

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Ken Coorey Renowned industry expert with a proven track record in driving business growth and optimizing operational efficiency. As a seasoned Customer Relations Manager at Ferrero, he has successfully fostered strong relationships with key customers, resulting in improved service delivery and enhanced brand loyalty. Throughout his 30-year career, Ken has demonstrated expertise in demand planning, supply chain management, and production planning. His experience spans multiple industries, including pharmaceuticals, food, and consumer goods. Notably, he has held leadership positions at iNova Pharmaceuticals, RB, Kellogg Company, and Merck, where he has developed and implemented process improvements, resulting in cost savings and enhanced customer satisfaction. Ken holds a Master of Business Administration (MBA) from the University of Southern Queensland and a Bachelor of Business Administration (BBA) from the same institution. He is also certified in First Aid, issued by the Royal Surf Life Saving organization.

Credentials

  • First Aid
    Royal Surf Life Saving
    Apr, 2007
    - Apr, 2026

Experience

  • Ferrero
    • Sydney, New South Wales, Australia
    • Customer Relations Manager ANZ
      • May 2023 - Present
      • Sydney, New South Wales, Australia

      Toasting Life Together!

  • iNova Pharmaceuticals (A Valeant Company)
    • Chatswood
    • Customer Service Manager
      • Oct 2016 - Mar 2020
      • Chatswood

      A great team with a huge energy and commitment. A real belief in all that we do through our brands helps everyone to a healthier life. It's not your average Pharmaceutical Company.

  • RB
    • Customer Service Manager ANZ
      • Sep 2011 - Aug 2016

      Developing and Enabling my team. Ensure process and procedures were correct. Excellent Reporting and Query writing - being able to identify issues from data and make changes. Improvements and value add to the business - removing costs from Supply Chain. Working with Customers to achieve better service from absorbing their forecasts. Working with Demand Planning to ensure forward supply.

  • Kellogg Company
    • Customer Service Manager ANZ
      • Aug 1994 - Sep 2011

      Collaboration with connected Key Customers, Sales Order Processing, Product changes, promotional planning and forecast management, claims reduction and minimising stock shrinkage.

  • Merck
    • Senior Production Planner
      • Mar 1990 - Jul 1994

      Production Planning, Demand Planning, Batch Control and Traceability, Die and Punch maintenance planning, Batch formula variation control, Shop Floor Management JD Edwards

Education

  • 1996 - 1999
    University of Southern Queensland
    Master of Business Administration (M.B.A.), Project Management
  • 1987 - 1989
    University of Southern Queensland
    Bachelor of Business Administration (BBA), Majored in End User Programming and Operations Management / Working with Japanese
  • 1978 - 1986
    St Patrick's College Strathfield
    HSC, Modern History

Suggested Services

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Industry Focus. “Manufacturing”

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