Experience

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  Loomis, Sayles & Company

  • United States
  • Financial Services
  • 700 & Above Employee

  • Director of HR Operations, Systems and Analytics

    • Jan 2024 - Present

  • Human Resources Operations Manager

    • Apr 2022 - Jan 2024

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  Willis Towers Watson

  • Boston, Massachusetts

  • Lead Associate, Implementation Consulting

    • Jun 2019 - Apr 2022
    • Boston, Massachusetts

    Lead Data Consultant for full Health & Welfare system conversions within the Benefits Delivery Outsourcing WTW line of business. Consulting engagements included full suite(s) of HRIS modules; often times with Pension integration considerations for clients across multi-industries.Addresses all calc or data issues that impact carriers and/or Employee Self-Service (ESS) impacting employee/participant experience. Responsible for identifying requirements and reporting needs with special consideration for each client’s unique plan design and all data conversion dependent services within project scope including dependent verification, miscellaneous images, QMCSO, Individual Marketplace/Retiree Exchange, COBRA, Benefits Accounts, ACA 30 hour administration, etc.Responsible for system configuration based on establishing client relationship and understanding client requirements; works closely with developer to ensure project requirements/requests for changes are understood and within standards. Provides and creates project plan for Data Services Team for each client engagement. Project management responsibilities include sprint and capacity planning; creating custom queries and dashboards for automated reporting out to each Client Delivery Team Lead.Responsible for creating test plans, and testing system changes and enhancements to ensure completeness and accuracy. Works closely with developers and QA’s to design custom client-by-client solutions when required. Regression testing as necessary based on the nature of the system change/enhancement. Provide guidance/assistance to team members where needed regarding best/standard practices.Train and help transition ongoing processing requirements to Benefit System Administrator; provide training for client on large-scale change orders to client, Benefit Operation Center and Service Center, as needed.Provide impact analysis for ongoing issues and changes and requests for new functionality.

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  The Kraft Group & Affiliates

  • Gillette Stadium

  • HR Systems Manager

    • Jan 2018 - Jun 2019
    • Gillette Stadium

    Provide leadership to drive superior results in all aspects of HR documentation and system utilization. Identify, institutionalize and drive process for accurate and timely reporting of all data, transactional audit and improved use of technology for efficiencies. Collaborate with payroll, benefits and compensation team to ensure a cohesive results oriented team.Manage and supervise the payroll/HRIS team on all functional responsibilities including enterprise-wide security.Work with business partners and serve as technical point of contact to assist with ensuring data integrity, testing of system changes, report writing, and analyzing data flows for process improvement opportunities and to identify other service needs including reporting, training, audits, business process enhancements.Manage all HR systems and applications including implementations, upgrades, testing and system changes as needed by building project plans, ensuring adherence to project schedules, maintain system orientation, and working effectively to set technology priorities and conduct long-term strategic planning. Document processes, policies, and results.Provide production support, including researching and resolving HRIS and/or payroll problems; recommending solutions or alternative methods to meet business needs and requirements.

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  NetCenergy

  • United States
  • IT Services and IT Consulting
  • 1 - 100 Employee

  • Manager, Business Systems

    • Mar 2016 - Jan 2018

    Develop and maintain the organization's service automation systems and process workflows utilizing ITIL methodology and industry benchmarkingRestructured and standardized operations by creating, launching, and pricing the company's product and service offeringConduct performance evaluations, mentor, and develop training programsResponsible for marketing strategy and executionIdentify and manage risks and issues ensuring successful delivery as project manager for internal software and implementation projectsCreated the organization's ISO 9001:2015 manual to comply with client's contractor quality standard specifications, and responsible for ongoing coherence to standards

  • Program Manager

    • Dec 2013 - Jan 2018

    Responsible for the organization's internal business process automation and reporting through the selection and management of a suite of integrated information systemsWorked with clients to learn about their IT service businesses and analyzed and solved business problems by implementing/integrating ERP systems and/or introducing business process refinement/optimization projectsCreated project scope, delivered proposals, created project work plan, and delivered consulting services for client projectsUtilized professional services automation ERP platforms (both on premise and cloud/hosted) to implement business process changeImplemented client customized predictive, diagnostic, and prescriptive analytics (KPI's) based on the client's business requirements and provided instruction/training in their continued use

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  Seongnam English Town (SNET)

  • Seongnam, Gyeonggi-do, Korea

  • ESL Teacher

    • Oct 2012 - Oct 2013
    • Seongnam, Gyeonggi-do, Korea

    Provided both children and adults English as a second language trainingDesigned and implemented English Interview Skills program for South Korea University Business students seeking careers requiring English language skills

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  Merchants Automotive Group

  • Hooksett, NH

  • Fleet Services Intern

    • Feb 2012 - May 2012
    • Hooksett, NH

    Provided client services using Salesforce CRM

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  BAE Systems

  • Nashua, NH

  • Information Systems/Operations Finance Intern

    • Jun 2011 - Dec 2011
    • Nashua, NH

    Analyzed data for factory labor allocation through the use of company ERP systems (Oracle).Designed process flow charts for internal policies, presented areas of new policy open to risk, and proposed solutions to upper management.Designed MS Access database for internal data collection automation

• 

  UpperEdge, LLC

  • Greater Boston Area

  • Junior Financial Analyst

    • May 2011 - Jun 2011
    • Greater Boston Area

    Collected and analyzed quarterly financial information on predominant IT vendors and prepared executive summary of analyses to be distributed to clientsFaciliated and systematized company mailing list to over 5,000 prospective clients

• 

  The Rice Company

  • Manchester, New Hampshire

  • On-Campus Microsoft Representative

    • Oct 2010 - Jan 2011
    • Manchester, New Hampshire

    On-campus representative for Microsoft operating and productivity softwareResponsible for planning, organizing, and marketing Windows and Microsoft demonstrations by presenting hands-on training to students, faculty, and parents with a focus on social networking

• 

  NetCenergy

  • Warwick, Rhode Island

  • Administrative Assistant

    • Jun 2009 - Sep 2010
    • Warwick, Rhode Island

    Processed all payments and invoices, reconciled corporate cards, and assisted with payroll distribution. Tracked and received shipements, managed and recorded customer service calls and tracked contractor time sheets using professional services automation software, connectwise.Revised Employee handbook while facilitating and devising additional company benefits.Designed company job descriptions for current and future positions,reorganized and streamlined new hire process, and created and implemented HR Access database for employee information.