Okay, let’s tackle this. So Kelly has a mix of customer-facing, leadership, and project management skills. She’s based in Tewksbury, MA, which is a smaller market. According to national averages, customer service professionals with her level of experience can earn around $25–$40 per hour. Leadership and project management skills add some premium, but not as much as roles in tech or finance. Considering her skills and location, I’ll estimate around $45 per hour, which is on the higher end of the spectrum for a non-tech role in a smaller market.