Experience

• 

  CFS, Inc.

  • United States
  • Advertising Services
  • 1 - 100 Employee

  • Senior Analyst (Remote)

    • Apr 2021 - Present

    Responsible for the development and execution of strategic plans related to technology and process initiatives; Hands on execution of Corporate Help Desk, and various data analysis & auditing tasks; Detail oriented process engineering, including process flow development and process documentation related to corporate initiatives & technical projects; Project leader for RFP responses, new client onboarding, and ecommerce store launches; Strong business understanding of Shopify, XML, HTML, CSS, SQL & various reporting systems, excellent liaison between business and technical departments.

  • VP Strategic Initiatives

    • Dec 2002 - Aug 2023

    Responsible for the development and execution of strategic plans related to sales, technology and process initiatives; Responsible for RFP responses, process re-engineering, process flow development & documentation, as well as other corporate initiatives & technical projects; Oversees team of 3-6 Technical Engineers; Project Leader for the successful conversion of all internal & external clients, processes and inventory from a 15-year old DOS based system to a SQL web-based system. Project leader for all new client launches / onboarding and implementations; Strong business understanding of XML, HTML, CSS, SQL & Crystal Reports. Previously responsible for the development and execution of strategic plans related to Client Service and Production Departments; included the development & performance of 30+ employees

• 

  LIDS Sports Group

  • Westwood, MA

  • Director Of Client Services

    • 1999 - 2001
    • Westwood, MA

    New department for company; Responsible for development and execution of strategic business plans related to Corporate Customer Care, Consumer Customer Care, lids.com business plans, lids.com order fulfillment processes, and lids.com Affiliate Programs. (Company purchased and re-located to India...

• 

  Reebok

  • Avon, MA

  • Director Of EDI Operations

    • 1992 - 1999
    • Avon, MA

    Responsible for managing the day to day operations of a $250 million order fulfillment process and staff of 2 EDI Specialists; Researched, documented and implemented various EDI transaction sets to increase customer satisfaction and Corporate operational effectiveness; Developed and maintained ED...