Experience

• 

  O.Berk Company

  • Baltimore, Maryland, United States

  • Customer Service Representative

    • Oct 2016 - Present
    • Baltimore, Maryland, United States

    Coordinates and processes 100+ orders per week in SXE 11X and processes returns.Completes projects for Director of Business Operations in Microsoft office.Training of current and new employees in SXE 11X program.Corresponds daily with sales managers to ensure order compliance.Successfully interacts with customers to resolve complaints to maintain current business.Maintains records of customer inquires, comments, and complaints in order assist management with increasing customer satisfaction.Maintains customers records by updating account information.

• 

  O.Berk Company

  • Baltimore, Maryland

  • Customer Service Representative

    • Jan 2016 - Apr 2016
    • Baltimore, Maryland

• 

  The Petting Zoo

  • Hanover, Maryland, United States

  • Customer Service Representative

    • May 2015 - Aug 2015
    • Hanover, Maryland, United States

    Coordinates and processes 100+ orders per week in PointForce and processes returns.Corresponds daily with sales managers to ensure order compliance.Successfully interacts with customers to resolve complaints to maintain current business.Maintains records of customer inquires, comments, and complaints in order assist management with increasing customer satisfaction.Opens new customer accounts by recording account information.Maintains customers records by updating account information

• 

  C. R. Daniels, Inc.

  • Ellicott City, Maryland

  • Customer Service Representative

    • May 2014 - Apr 2015
    • Ellicott City, Maryland

    Coordinates and processes 150+ orders per week in SAP, schedules deliveries, and processes returns.Corresponds with sales representatives to insure order compliance.Successfully interacts with customers to resolve complaints to maintain current business.Point of contact for inquiries of over 75 products, helps customers determine what best suits their needs, and attract new business.Maintains records of customer inquiries, comments, and complaints in order to assist. management with increasing customer satisfaction.Assembles and submits monthly customer satisfaction reports to management.

• 

  Kids Super Smile

  • Dental Assistant

    • 2011 - 2013

    Ordered supplies, inventory, trained new assistants, daily cleaning duties, dental machine maintenance, appointment setting, general front desk duties.

• 

  Omni Dental Care

  • Bowie, Maryland

  • Dental Assistant

    • Jan 2011 - Sep 2011
    • Bowie, Maryland

    ● Provided safe and clean work environment by complying with procedures and regulations in accordance with OSHA requirements.● Maintained dental supply stock by anticipating needed supplies in areas and filled when necessary.● Assisted dentist with oral surgeries, x-rays, impressions, and fluoride. ● Attended to patients providing preparation, tray set-ups, instrument sterilization, and oral hygiene instruction.

• 

  Random House

  • Order selector

    • Oct 2004 - Apr 2009

    Assembled customer orders from stock and places orders on pallets or shelves, or conveys orders to packing station or shipping department, special services for libraries, light paper work.