Experience

• 

  Zoes Kitchen

  • Plano

  • HR Coordinator

    • May 2016 - Mar 2020
    • Plano

• 

  CAVA

  • Plano

  • HR Coordinator

    • May 2016 - Mar 2020
    • Plano

    UltiPro administrator for 260+ stores, including our Support Center, totaling over 5,900 employeesManage HR activities related to onboarding, employee changes, promotions, terminations, new hires and hourly wage administrationLead implementation of unemployment claims management and verification of employment solution; responsible for Equifax managementConduct daily, weekly and monthly audits on federal and state compliance laws that include; E-Verify, I-9, Child Labor, and any Department of Labor issueDeveloped, deployed and manage the hourly merit and delivery driver process for the field dailyProvide support to Payroll for all pay-impacting activitiesResponsible for all standard and ad-hoc reporting requests through IBM Cognos analytics for Finance, Operations, IT, Recruiting and various other departmentsProvide Support Center assistanceBe Humble Award in 2017 l Live Zoes Award in 2017 l Departmental Excellence in 2018

• 

  Firebird Restaurant Group

  • Dallas/Fort Worth Area

  • Field, Marketing, Office Coordinator

    • Nov 2014 - May 2016
    • Dallas/Fort Worth Area

    Manage all company events, including but not limited to, philanthropic work, social outings, weekly workouts and holidays eventsSupport and respond to customer inquiries (phone/email) and fulfill all online ordering requestsManage and provide metrics for all customer complaints and feedback across all three brands; respond to customers directlyPartner with Marketing to coordinate all field orders, marketing material, new rollouts for monthly and quarterly LTOs, schedule all email marketingMaintain all content for new websites for all three brandsPartner with all locations to ensure operational compliance in relation to permits (TABC, health, alarm etc)

• 

  Jason's Deli

  • Plano

  • Catering Manager Assistant

    • Feb 2007 - Nov 2014
    • Plano

    Supervise a customer facing team of 10+Partner with customers to ensure proper placement and delivery of orders in a fast paced, hospitality environmentConduct training for new managers in all aspects of a delivery coordinatorTravel to open new stores; conduct training on point of sales systems and all front-end positions