Experience

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  Special Effects Media South Africa

  • South Africa
  • Online Audio and Video Media
  • 1 - 100 Employee

  • Influencer Department & Campaign Lead

    • Jun 2023 - Present

  • Senior Account Manager

    • Jul 2021 - Jun 2023

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  THINKLAB Group

  • Cape Town, Western Cape, South Africa

  • Social Media Marketing Manager, Account Manager & Client Services Manager

    • Mar 2020 - May 2021
    • Cape Town, Western Cape, South Africa

    Social Media Marketing: I am responsible for planning, implementing, managing and monitoring company’s Social Media strategy to increase brand awareness, improve marketing efforts, increase sales including the creation of a monthly newsletter.Account Manager: I generate sales among client accounts, including upsetting and cross-selling. I also operate as the point of contact for assigned customers. I develop and maintain long-term relationships with accounts and make sure clients receive requested products and/or services in a timely fashion including the implementation of Fee Proposals, Appointment Fee’s and Final invoices within the Sales Journey using both Sage and Xero accounting platforms. I also manage and maintain project schedules with our built in-house formulas and project spreadsheets, making sure our company never runs overtime and/or at a loss, which is aligned with working closely with the team to manage projects from start to completion.Client Services Manager: I maintain current clients and help grow our customer base, keeping accurate correspondence records, meeting regularly with management, updating client details, developing customer service policies and recommending different product options to clients. My dedication to the needs of our clients encourage client loyalty and enhance our organization’s growth through positive client-to-business engagement. I also provide timely solutions to client’s problems, building sustainable and continuous relationships with clients, showed initiative and drive with client requests.My professional and built communication skills, experience in sales, good personal presentation, politeness, and tact, ables me to function in the high-pressure agency environment.Reason for leaving: Covid-19 Retrenchment.

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  Sofacompany

  • Cape Town Area, South Africa

  • Marketing, Sales and Visual Merchandiser Assistant

    • Mar 2018 - Feb 2020
    • Cape Town Area, South Africa

    My daily duties include making sure the showroom attracts clientele and encourages customers to purchase the product. This also includes daily sales reporting, online desk communications with clientele, responding to customer queries via telephone and email, creating excellent customer experiences with product knowledge, creating daily sale conversions, maintaining knowledge of the interior design industry (locally and abroad), maintaining cleanliness within the showroom, maintaining relationships with clientele and assist in arranging and organizing merchandise within the showroom and window display. Over the past 22 months I have created, built and maintained relationships within the design and architecture industry. These nurtured relationships have resulted in numerous conversions, both for current and future projects. Lastly, I also assist in brand awareness for Sofacompany.com via all their Social Media platforms (Facebook & Instagram).Reason for leaving: Career advancement within Sales, Marketing and Creative Agency.

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  Highbury Safika Media

  • Cape Town Area, South Africa

  • Decor Internship

    • May 2017 - Dec 2017
    • Cape Town Area, South Africa

    I facilitated the team with the Foschini Group Magazines, specifically @Livingspace Magazine.I helped with shoots, the day-to-day admin of the decoration team, sourcing, calling in and booking product and caption information and assisting with the uploading of decoration content to the HSM website. Reason for leaving: Internship ended and offices were moving

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  The Bindery Shoppe

  • Cape Town Area, South Africa

  • Senior Account Executive & Graphic Designer

    • Aug 2013 - May 2017
    • Cape Town Area, South Africa

    I generated a steady increase of customers and business by finding leads, closing sales, supporting existing clients and helped run and head the Graphic Design Department, which in turn, allowed me to manage the production on the factory floor.Reason for leaving: I was offered an internship at Highbury Safika Media to further my knowledgeof Interior Design and Media

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  HTC

  • Cape Town Area, South Africa

  • Regional Brand Manager

    • Feb 2011 - Jul 2013
    • Cape Town Area, South Africa

    I determined the operational practices of all stores in the western cape area, making sure each runssmoothly, cleanly, complies with marketing and sales campaigns and meets budget and sales goals.I trained, cold-called, visual merchandised, assisted and developed knowledge regarding the HTC brand with VIP clients, sales, consultants, customers and managers. I helped managed and promote HTC events within Cape Town. This job gave me exceptional customer service, communication, organizational and management skills. I also facilitated and assisted in brand awareness for HTC SA via all their Social Media platforms.Reason for leaving: Company and Head Office transferred to the UAE

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  Brands Rock

  • Cape Town Area, South Africa

  • Graphic Design Intern

    • Nov 2010 - Dec 2010
    • Cape Town Area, South Africa

    I assisted in providing support for the Graphic Design department through a variety of channels, print,digital, web, video and other as assigned.Reason for leaving: Internship was part of the syllabus for my degree and shut down shortly after my internship ended

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  Karma Lounge

  • Cape Town Area, South Africa

  • Staff Manager and Office Administrator

    • Jan 2009 - Jan 2010
    • Cape Town Area, South Africa

    I helped manage, train and monitor the staff during their shifts; including supervising the staff and providing them with the training and direction they need to meet the company and personal expectations. I also provided clients and VIP members with superior services, products and guidance. I also helped and facilitated with staff wages, manage phone calls and correspondence.Reason for leaving: Closing of the establishment

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  JTI

  • Cape Town Area, South Africa

  • Luxury Brand Promoter

    • Jan 2006 - Feb 2007
    • Cape Town Area, South Africa

    I was responsible for attracting new customers and helping the company reach revenue targets.Typical activities included approaching potential customers, answering questions and creating productawareness and customer experiences. I also helped run, promote and organize music events with the events team. Reason for leaving: Started my tertiary education

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  Francois Du Plessis Interiors

  • Cape Town Area, South Africa

  • Interior Design Intern

    • Aug 2005 - Sep 2005
    • Cape Town Area, South Africa

    I assisted in client presentations and projects, resource updating, sample resourcing and organising, and participated in sit down meetings with clients and the design team.Reason for leaving: Internship ended