Experience

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  Kelly Jefferson Calligrapher

  • Calligrapher

    • 1993 - Present

    • Design and letter custom documents, awards, artistic text renderings, and invitations for private clients• Maintain open communication with client throughout the design and production process• Keep financial records and other necessary administrative functions

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  Wax and Wicks

  • Shrewsbury, Massachusetts, United States

  • PartyLite Affiliate (formerly Independent Consultant)

    • Mar 2016 - Present
    • Shrewsbury, Massachusetts, United States

    • Market PartyLite candles and accessories• Keep financial records and other necessary administrative functions

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  RITE AID

  • Webster, MA

  • Shift Supervisor

    • Nov 2015 - Jun 2016
    • Webster, MA

    • Provide management assistance to customers, front-end staff, and pharmacy staff• Supervise and direct front-end staff• Practice and promote superior customer service• Resolve conflicts and complaints• Attend to in-store merchandising• Account for store cash and other financial assets• Control inventory• Place vendor orders, receive deliveries, and process invoices• Maintain general store cleanliness, appearance, and safety• Ensure security of building and store assets• Troubleshoot store equipment and system issues• Multitask in time-critical situations

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  Unum

  • Worcester, Massachusetts

  • Disability Claims Analyst

    • 2001 - 2013
    • Worcester, Massachusetts

    • Adjudicated complex individual disability claims• Rendered claim decisions that were consistently upheld on appeal• Analyzed claimant earnings and calculated residual disability benefits• Provided high-quality communications and service to claimants, agents, attorneys, and employers• Resolved conflict situations with claimants and attorneys, preventing escalation• Collaborated with internal medical, vocational, and legal resources• Trained work team on financial topics and new systems roll-outs• Complied with statutory and regulatory standards and requirements• Earned special recognition for collaboration

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  Corporate Graphics, Inc.

  • Westborough, Massachusetts

  • Multimedia Project Manager

    • 2000 - 2001
    • Westborough, Massachusetts

    • Managed multimedia communications projects for a diverse corporate and non-profit clientele• Served as liaison between clients and internal project development team• Coordinated and supervised programmers and designers• Achieved completion of projects on time and within budget

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  Shrewsbury Media Connection

  • Shrewsbury, Massachusetts

  • Government Access Coordinator

    • 1993 - 2000
    • Shrewsbury, Massachusetts

    • Established a fully functional governmental television operation• Created and produced original programming• Produced live coverage of municipal meetings, first as a contract producer and then as an employee• Managed production facilities and programming schedules• Recruited, trained, and evaluated production staff• Developed productive relationships with government officials• Wrote and refined operational policies and procedures

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  CMME of New England

  • Worcester, Massachusetts

  • Account Executive

    • 1990 - 1993
    • Worcester, Massachusetts

    • Marketed medical evaluation services to insurance industry customers• Acted as client relations liaison with active accounts• Handled and resolved complaints

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  Mitchell Management Systems

  • Westborough, massachusetts

  • Marketing Specialist

    • Oct 1988 - May 1990
    • Westborough, massachusetts

    • Prepared and delivered project management software demonstrations• Wrote and revised marketing materials and product documentation• Staffed trade show and conference booths• Supported sales staff

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  The Flatley Company

  • Marlborough, Framingham, and Worcester, Massachusetts

  • Rental Agent

    • Oct 1987 - Oct 1988
    • Marlborough, Framingham, and Worcester, Massachusetts

    • Showed and rented apartments in high-end residential communities