Experience

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  Potbelly Sandwich Works

  • Katy, TX

  • General Manager

    • Aug 2013 - Present
    • Katy, TX

     Primary customer service provider and trainer, 95%+ Customer Satisfaction scores Direct catering and in store marketing and promotions Prepare Daily, Weekly and Monthly financial reports Set labor schedule and maintained payroll records Evaluate inventory and process purchasing practices

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  Mission Burrito

  • Katy, TX

  • General Manager

    • Jan 2008 - Aug 2013
    • Katy, TX

     Primary customer service provider and trainer, 95%+ Customer Satisfaction scores Directed catering and in store marketing and promotions Prepared Daily, Weekly and Monthly financial reporting Set labor schedule and maintained payroll records Designed and implemented management training program Evaluated inventory and established purchasing practices.

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  West Houston Center for Cosmetic and Restorative Dentistry

  • Houston, Texas Area

  • Office Manager

    • Jun 1998 - May 2008
    • Houston, Texas Area

     Established patient relationships and service goals within the practice Initiated patient education and retention procedures Maintained OSHA and ADA compliance system.

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  Chili's

  • Katy, TX

  • Store Trainer/MIT

    • Mar 1995 - Dec 1998
    • Katy, TX

     Food server/Bartender/ Hostess Cook and Expediter Evaluated and trained new employees in both front and back of the house Worked with manager in interviewing and hiring new employees.