Experience

• 

  Toyota Financial Services Corporation

  • United States
  • Motor Vehicle Manufacturing
  • 700 & Above Employee

  • Functional Support Manager

    • Sep 2021 - Mar 2024

    Managed and led a team of analysts to support multiple business functions in the creation, updating, and maintenance of policies and procedures. Provided subject matter expertise and strategic direction for compliance review and remediation efforts, ensuring alignment with industry regulations and standards.

  • Product Owner

    • Feb 2019 - Sep 2021

    In the role of Business Product Owner, I led a dedicated Scrum team in orchestrating monthly releases on the Salesforce platform, focusing on enhancing efficiency for front-line agents and automating processes to reduce administrative overhead. By spearheading the planning, development, testing, and execution phases, I ensured seamless delivery of value-driven solutions while maintaining alignment with business objectives and user needs.

  • Technology Planning Analyst

    • Aug 2017 - Feb 2019

    Collaborating closely with the Operations team, I strengthened support for frontline Customer Service, Loyalty, and Collections teams by identifying process improvements. Partnering with business units, I defined requirements, created user stories, and implemented solutions using the Salesforce platform.

  • Operations Support Analyst

    • Aug 2012 - Aug 2017

    Collaborating closely with the Operations team, I strengthened support for frontline Customer Service, Loyalty, and Collections teams by drafting and publishing policies, leading process improvements, and driving compliance initiatives. As an Operations subject matter expert, I proactively addressed compliance issues in collaboration with cross-functional teams, devised communication strategies to boost adoption rates, and introduced streamlined processes.