Experience

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  EarthxFilm

  • Dallas, Texas

  • Guest Services Manager

    • Feb 2019 - Jun 2019
    • Dallas, Texas

• 

  Frontier Communications

  • Richardson, Texas

  • Project Manager

    • Jun 2015 - Apr 2017
    • Richardson, Texas

    Online Project manager - Responsible for implementation of multiple customer facing online projects to facilitate the conversion from Verizon to Frontier Communications. Managed all phases of the software development lifecycle. Including working through the estimating process and development of schedules and milestones, managing the team to deliver the design and development, as well as both system and user acceptance testing to implementation. Responsible for documenting and tracking issues and risks and communication and escalation, as required, to Senior Level Management. Successful in driving the team of outsourced vendors, contract, or internal IT delivery resources to deliver the projects on time and within budget.

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  Verizon Communications

  • Irving/Richardson, Texas

  • Verizon Corporate

    • Apr 1991 - Nov 2013
    • Irving/Richardson, Texas

    End User Support/Vendor Management• Managed national field support team in order to deliver excellent desk-side support (end user surveys rating achieved average 96%/100%)• Project Management of all field support related activities in assigned region. • Ensure that all Service Level Agreements (SLAs) were met • Focus on continuous improvement of the desktop computing environment.• Conducted review & analysis of open/aged trouble tickets to ensure customer satisfaction.• Work with inter-related departments & teams in order to drive costs out of the business. • Support all corporate HR initiatives & training policies.ITIT Project ManagerStandardization Project• Implemented/supported best practices for standardization results:• Team completed residual local account migration phase III project activities.o Migrated users to the US1 domain from local accounts and from non-standard domains to comply with corporate security standards.o Marimba channel activated on all VDSI India, VzB and VzT computers to dailyscan for and detect/remove non-standard local accounts • Team processed the local admin rights requests for 8257 users. Because thiswork was handled remotely and not dispatched to the vendor, there was acost avoidance of $228K for Verizon.Building Database Project - Delivered process for maintaining building locator database responsible for routing/dispatch of over 2,500 tickets annually.VSO Real Estate Move Project• Assist with the VSO Real Estate consolidation initiative to eliminate 10M sq. ft. of space for $56M in annual savings (2010)