Experience

• 

  Smith & Wesson

  • Tunisia
  • Retail
  • 700 & Above Employee

  • Retail Sales Administrator

    • Oct 2011 - Present

    liason between retail dealers and factory, and dealers and sales reps, assist with problem resolution, provide information/updates on products, assist in all areas of customer service for dealers, support sales reps in whatever capacity they require, order and data entry, telemarketing, attend trade shows for order entry and sales, assist in selling product, representing company in whatever capacity is needed, assist marketing department in development of ideas and promotions and follow up for same, administrative tasks, assist in training other department members where needed, assist Law Enforcement sales division by helping dealers and agencies in need of parts and support, work to facilitate communication throughout our business

  • Customer Service Rep.

    • 2007 - 2012

    assisted callers to resolve any issues or concerns, answered their questions, order entry for parts, etc., troubleshooter for departmental supervisor, processed returns and refunds, processed daily departmental paperwork, assisted with switchboard operations

• 

  Smith and Wesson

  • Springfield, Massachusetts Area

  • Team Lead Premium Accounts/Customer Service

    • Sep 2007 - Present
    • Springfield, Massachusetts Area

• 

  Enterprise Rent-A-Car

  • Rental Mgr/Ins. Co liason

    • 1999 - 2007

    worked on site inside major insurance companies to help manage the rentals needed by their customers due to auto property loss, performed marketing and sales calls, customer service

• 

  Serv U Stores/Baby Castle

  • Manager/Buyer

    • 1990 - 1999

    was manager and buyer for chain of baby specialty stores, maintained inventory control, manager of baby specialty departments in all stores, attended trade shows as buyer, key holder and assistant store manager

• 

  Palmer Goodell

  • CSR

    • 1984 - 1986

    Customer Service Rep for insurance agency