Experience

• 

  Feast & Fettle

  • East Providence, Rhode Island, United States

  • Director of Member Services

    • Dec 2023 - Present
    • East Providence, Rhode Island, United States

• 

  Tandem Mobility

  • Founder & CEO

    • Jun 2020 - Dec 2023

• 

  Zagster

  • United States
  • Consumer Services
  • 1 - 100 Employee

  • Director of Market Management

    • Apr 2018 - Jun 2020

    •Lead all account management activities for a $15M portfolio of shared mobility programs nationwide.Over the course of 2.5 years worked my way up from an individual contributor to the leader of my function.•Manage a team of six Account Managers across three customer segments (cities, universities, real estate) providing daily leadership to Account Managers as they work through escalations, renewals, account growth, and risk•Lead the team to an 88% renewal rate, and 120% revenue renewal as a result of account growth•Managed the team through three significant organizational restructures

  • Sponsor Success Manager

    • Oct 2017 - Apr 2018

    •Worked to create processes to manage, engage, and renew our over 200 sponsor accounts•Addressed gaps in our Salesforce management working collaboratively with Salesforce administrator•Aligned with our Sponsorship Product manager to create new products for our new and existing sponsors

  • Customer Success Manager

    • Nov 2015 - Oct 2017

    •Managed $1.5M portfolio of municipal, university and corporate partners across 30 accounts •Led and negotiated contract renewals resulting in 90% renewal rate •Ensured customer success by securing sponsorships, supporting system launches, leveraging reporting, and assisting in program marketing strategy•Spearheaded internal projects related to Salesforce efficiency, and reporting for internal and external purposes

• 

  ASICS America

  • Newbury Street, Boston MA

  • Store Manager ASICS Boston

    • Jul 2014 - Aug 2015
    • Newbury Street, Boston MA

    •Launched the Boston and Philly retail stores, including all manager and staff recruiting, hiring, and training•Responsible for stores profitability, including managing of the P&L for $2M in annual revenue•Developed all store policy and procedure ensuring successful implementation•Worked with ASICS Corporate to build local grassroots marketing events to establish the store in the community

• 

  '47 Brand

  • Westwood, MA

  • Key Account Manager

    • Sep 2011 - Jun 2014
    • Westwood, MA

    •Provided support to our Key Stadium and Follett Bookstore Accounts through the entire sales process from initial sales meeting, product development, and final order delivery•Utilized our inventory and reporting systems to create additional add-on revenue, focusing on hot markets•Provided account support with a focus on the buyer relationship to ensure increased revenue year over year

• 

  City Sports

  • Boston, MA

  • Store Manager

    • Sep 2005 - Sep 2011
    • Boston, MA

    •Accountable for stores overall profitability; Store revenue ranged from $2 million to $5 million annually•Developed staff: handle all recruiting, training, and scheduling for multiple managers and up to 65 employees•Analyzed sales: report weekly and period sales, payroll and foot traffic analysis to the corporate office

• 

  Nike

  • Boston, MA

  • Field Sales Intern

    • Jun 2004 - Aug 2005
    • Boston, MA