Experience

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  Bullet Express

  • Baillieston, Glasgow

  • Head of Sales & Customer Experience

    • Feb 2024 - Present
    • Baillieston, Glasgow

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  Seabourne Logistics UK

  • Glasgow, Scotland, United Kingdom

  • Commercial Manager

    • Mar 2023 - Feb 2024
    • Glasgow, Scotland, United Kingdom

    Multi Modal freight forwarding, specialty in Airfreight exports

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  KC Group Shipping Limited

  • Glasgow, United Kingdom

  • Logistics Specialist

    • Jan 2018 - Mar 2023
    • Glasgow, United Kingdom

    Multi modal logistics operations and account management

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  Intuitive Freight Solutions

  • Glasgow, United Kingdom

  • Commercial Manager

    • Jan 2016 - Dec 2017
    • Glasgow, United Kingdom

    Account Management & 3PL

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  Spirit AeroSystems

  • Prestwick, United Kingdom

  • Aftermarket Distribution Manager

    • Aug 2015 - Dec 2015
    • Prestwick, United Kingdom

    Spirit AeroSystems is one of the world’s largest independent producers of commercial aerostructures. Core products include fuselages, pylons, nacelles and wing components. We have long-term agreements in place with our largest customers, Boeing and Airbus. Other major customers include Bombardier, Rolls-Royce, Mitsubishi, Sikorsky and Bell Helicopter, and an impressive list of worldwide airlines.My role in the Aftermarket Distribution section involves managing a team of 5, including 2 Order Desk specialists, 2 Logistics and Warehouse staff and a Planner/Buyer. Our department specifically deals with the aircraft spares market. Key responsibilities include:* Staff management* Preparation and presentation of weekly and monthly KPIs* Process Improvement* Customer interface

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  Henry Technologies Ltd.

  • Glasgow, United Kingdom

  • Customer Service Manager

    • May 2007 - Aug 2015
    • Glasgow, United Kingdom

    Following successful & sustained growth in the US refrigeration & air conditioning industry since its inception in 1914, Henry Technologies expanded into Europe in October 1979, opening a manufacturing facility in Glasgow. Moving forward into the 21st century, the company entered into a joint venture with a leading Australian manufacturer of refrigeration and air conditioning components with production facilities in both Australia and China. In 2014, our centenery year, Henry completed the takeover of this company, now renamed Henry Technologies Pty Ltd. This has allowed the company to extend a truly global presence and serve new markets in Australia, China and South East Asia .In joining Henry Technologies, I have added management skills to my portfolio by overseeing the Customer Service Department here in Glasgow. Managing a team of experienced coordinators, and utilising my background in the Logistics sector, our primary focus is in delivering world class products as quickly and efficiently as possible. I have visited customer premises frequently to ensure we are meeting our objectives, and have attended the premier trade show in the industry (Chillventa - Nurnburg) several times, helping to showcase & market our products on the stand.Key responsibilities include :* All aspects of handling, scheduling & shipping customer orders, including selection & management of our freight forwarding suppliers, preparation of varied client documentary requirements and internal scheduling of transport, to meet with business needs* Close liaison with colleagues in sales & marketing, production, procurement & QA ensuring specific customer requests & issues are dealt with professionally & efficently* Negotiation with logistic suppliers and the client base, to obtain the best operational results for all parties concerned* Monthly HMRC Reporting ie. EC Sales List* Development of departmental procedures

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  DuPont

  • East Kilbride

  • Logistics Coordinator

    • Oct 2002 - May 2007
    • East Kilbride

    EKC Technology, as the company was known when I joined in 2002, became part of DuPont Electronics & Communications following a successful acquisition, and widely respected as a leading manufacturer of specialty chemicals used in the removal of photoresist and post-dry etch process residue. Based in East Kilbride, I was able to utilise the skills & experience gained in direct freight forwarding and apply them to a specialised field of Logistics, the transportation of Dangerous Goods. Key responsibilities included :* Order processing & DGN procedures covering the shipping of all customer orders* Management of consignment stock processes for multiple clients* Timely liaison with freight forwarders ensuring deliveries were made in line with customer requests & expectations* Implementation of SHE policies & safe working practices - member of Risk Assessment Team* Internal Auditing Team

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  Air Action International

  • Glasgow Airport

  • Freight Agent

    • Aug 1999 - Oct 2002
    • Glasgow Airport

    * Specialising in all areas of global freight forwarding - Groupage / Airfreight / Seafreight / Import & Export* Key Account Management, including reporting & visiting customers to ensure the highest levels of Customer Service were met.* HMRC liaison & operation of systems ie. CHIEF* Rate negotiation with airlines & shipping companies* Organisation of transport & planning delivery schedules effectively* "In-House" experience with various customers

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  MSAS Global Logistics

  • both Prestwick & Glasgow Airports

  • Air Export Agent

    • Jun 1996 - Aug 1999
    • both Prestwick & Glasgow Airports

    * Progressing & maintaining key client relationships, specialising in a fast paced air export division* Airline liason & space management, incorporating airline pallet building techniques and booking of consols for large freighter size consignments* HMRC Export C88 submission* Attending & contributing to customer development meetings* Reporting techniques

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  Nippon Express

  • Glasgow Airport

  • Air Export Clerk

    • Aug 1993 - Jun 1996
    • Glasgow Airport

    * Firm grounding in all aspects of the freight forwarding industry, from processing shipments, invoicing, customer service, maintaing files & record keeping* Rating of job files & reporting profit figures to management* Working closely with sales & marketing executives to obtain best possible results for a demanding client base