Experience

• 

  DCR Workforce

  • United States
  • Software Development
  • 1 - 100 Employee

  • Sales UAT Testing

    • Dec 2013 - Present

    YP | Sales Systems/UAT Testing

  • Business Ongoing Support (BOS) Agent

    • Aug 2012 - Present

    Receive calls from users experiencing issues with M&P for Adsell, SalesForce, & Saturn. Either resolve issues or write up JIRA ticket for escalation.

• 

  Ameritraining, Inc.

  • Telecommunications
  • 1 - 100 Employee

  • Manager-Sales Systems, Process-Training & User Acceptance Quality Assurance Testing

    • Jan 2008 - May 2012

    Tested software for YP Sales applications such as Adsell, ACRM, ImPACT. Trained reps on CSS software release information.

  • Consultant

    • Jan 2008 - Dec 2011

    Worked as a consultant for YP Holding, LLC

• 

  AT&T

  • Greater St. Louis Area

  • Operations Support Process Manager

    • Dec 2003 - Dec 2007
    • Greater St. Louis Area

    Business process improvement for sales and software applications. Performed user acceptance testing/quality assurance of software, wrote detailed software change requests to support sales organization. Wrote process procedural policy, methods & practices to support organization with compute...

• 

  NextGen Information Services

  • Greater St. Louis Area

  • Consultant

    • Dec 2003 - Dec 2007
    • Greater St. Louis Area

    Worked as a consultant for YP.com

• 

  YP

  • Greater St. Louis Area

  • Manager, Sales System Support UAT Testing

    • Nov 2003 - Mar 2006
    • Greater St. Louis Area

    Tested CSS version release software for Sales applications such as Adsell, imPACT and ACRM.

• 

  SBC

  • Key Accounts Manager

    • Oct 1997 - Dec 1999

    Managed team of Key Accts. Executives who serviced/sold print and internet advertising to high revenue accounts in SBC Yellow Pages advertising organization.

  • Training Manager

    • Apr 1996 - Oct 1997

    Trained Sales Management and Sales Representatives to manage Sales and perform selling positions in SBC Sales force selling print and Internet advertising.

  • Key Accounts Executive

    • Apr 1994 - Apr 1996

    Handled high revenue key accounts for Pacific Bell and SBC Yellow Pages - Commissioned print and internet advertising.

• 

  SBC/Pacific Bell Yellow Pages

  • California & Nevada

  • Operations Support Process Manager

    • Feb 1986 - Apr 1994
    • California & Nevada

    Business process improvement for Sales and IMS (Information Management System) computer software applications. Performed user acceptance testing/quality assurance testing of software, wrote detailed software change requests to support Sales organization changes. Wrote process procedures policy, m...

• 

  Pacific Bell Yellow Pages

  • San Francisco Bay Area

  • Area Sales Manager

    • Jan 1982 - Jan 1986
    • San Francisco Bay Area

    Managed group of 10-12 Telemarketing Representatives who sold YP advertising, over the telephone, to customers in California and Nevada.

• 

  Pacific Bell/Pacific Telesis

  • San Francisco Bay Area

  • Manager-Pacific Bell Human Resources Data Base

    • Jun 1978 - Dec 1981
    • San Francisco Bay Area

    Member of the Pacific Telesis President's Staff, managerd the database for Pacific Bell/Pacific Telesis. Performed analysis of Human Resources information and programmed the generation of Human Resources data reports for the corporation. Additionally, as a member of the Human Resources Data ...

• 

  Pacific Bell

  • San Francisco Bay Area

  • Telemarketing Representative

    • Nov 1973 - May 1978
    • San Francisco Bay Area

    Sold Yellow Pages advertising over the telephone to customers in the state of California and Nevada.