Experience

• 

  Therabody

  • Dallas, TX

  • Director of 3PL Operations

    • May 2021 - Present
    • Dallas, TX

    Responsible for all 3pl’s globally for Therabody/TheraGun international to include the United States, Canada, Europe, Australia and Japan. -On boarded new 3pl’s in the U.S. and Canada cutting cost and improving efficiencies. -Closed down 2 DC’s in California netting a $2.3 million revenue gain monthly. -Implemented performance matrix across all 3pl’s to improve our daily performance and cost savings. -Trained and developed all Country Managers to understand 3pl’s, SLA’s and vendor management. -Maintained a day zero order fulfillment during peak holiday period resulting in 280K orders filled

• 

  Williams-Sonoma, Inc.

  • Arlington, Texas, United States

  • Regional Operations Manager

    • Sep 2015 - May 2021
    • Arlington, Texas, United States

    Responsible for the day to day operations of 7, 3PLs located in Kansas, Missouri, Michigan, Minnesota and Illinois. -Implemented post delivery management process that helped reduce our customer escalations. -Improved our customer service incident rate to .10 down from .21. -Increased our same day delivery rate to 98% -Managed a service area responsible for $835 million in sales and deliveries. -Implemented a new customer service delivery tracking service (Stella). -Improved our customer service rating from 3.4 to 4.91 with a top score of 5.00 a 71% increase. -Installed a quick ship inventory tracking program that coordinated sales with our retail partners

• 

  United States Marine Corps

  • Camp Pendleton North, California, United States

  • Sergeant

    • Sep 1992 - Apr 2005
    • Camp Pendleton North, California, United States