Experience

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  Furman Consulting Solutions

  • Richmond, Virginia Area

  • Partner | Consultant

    • Oct 2015 - Present
    • Richmond, Virginia Area

    Guide client strategy development/revision. Assess needs/conduct business process reviews and develop innovative improvements. Facilitate strategic planning/execution. Support executive leadership.• Facilitated Strategic Planning process for two international Non-Governmental Organizations (NG...

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  DFAS

  • United States
  • Accounting
  • 700 & Above Employee

  • Chief of Staff - Columbus

    • Oct 2012 - Sep 2015

    Led organizational administrative functions, including human resources, resource management/budget, strategic planning, and program management for 2,500 employees, $166M budget, and 590K sq. ft. facility.• Established new Labor/Management Council. Cultivated strong labor/management relations and supported equal opportunity and affirmative action programs. Managed local Alternative Dispute Resolution (ADR) program and resolved employee grievances.• Introduced innovative, multi-faceted employee, supervisor, and middle–management training initiatives that improved performance, reduced complaints/grievances, increased employee satisfaction, and enhanced continuity of operations. • Partnered with Human Resources and local labor union to provide regular forums to address personnel-related training and issues.• Spearheaded a Management Council of senior leaders to establish and provide corporate view to decision–making that resulted in site–wide communications improvement, consistent policy application, and clarification of performance expectations for supervisors and staff.• Improved facility lifecycle management process which reduced maintenance costs by $2.4M and allowed for more accurate budgeting.

  • Director, Lean6

    • Jul 2007 - Oct 2012

    Charged with directing enterprise-wide continuous process improvement (CPI) strategies for the Agency. Served as internal consultant to executive management on performance improvement.• Managed 150+ Black Belts and 4,000 Green Belts across 6 domestic sites and multiple global locations.  Returned over $126M (program-wide) in reduced cost for use across the Agency during tenure. Achieved a 25% reduction in training travel expenses by developing and implementing a blended learning model for Black Belt training. • Reduced program cost $4.7M within first year, and $7M over three years through innovative contracting.• Exceeded program results goal by 13% while time spent on projects was 30% less than the target.• Implemented continuous process improvement program recognized as a leader in Government and consulted by several other Federal organizations.• Drove cultural change and added Continuous Improvement as a key Agency strategic theme.• Presented at national/international conferences on culture change and performance improvement.

  • Process Improvement Specialist

    • Jul 2004 - Jul 2007

    Responsible for leading process improvement project with cross–functional teams, documenting best practices, and researching/analyzing data using generally accepted statistical methods to support projects. Internal consultant to all levels of management on process improvement.• Composed training methodology and delivered training to Black Belt and Green Belt level personnel.- Led team to redesign and deliver Green Belt training, an application–based course designed to enable employees to conduct process improvement projects. Reduced training time by 50% with no reduction in learning and improved application. Course achieved 97% satisfaction rating. - Directed cross–functional team representing business lines, internal review, financial management, Comptroller, and support organizations to minimize rejected transactions in enterprise financial system. Produced more than $3.5M in return on investment.• Formulated metrics and process control limits to manage projects and document outcomes.• Championed DFAS Lean6 Competency Model based on industry examples and redesigned Black Belt training to support competency model and adapt to industry best practices.

  • Instructor/Supervisory Financial Specialist

    • Jun 1999 - Aug 2004

    Chief, Functional Training Branch; Lead, E-learning Team; InstructorAccountable for planning, directing, and coordinating development/delivery of training. Performed enterprise and business unit training needs assessments. Designed solutions to address gaps.• Created a leading-edge internal computer–based training capability.• Composed, delivered and managed innovative, relevant training solutions.• Accelerated learning success by as much as 57% through successful design and development of four new computer–based training products and system simulation resulting in reduced classroom time and zero travel expenses, ultimately maximizing productivity.• Launched process to certify training products to earn Continuing Professional Education (CPE) credit. Process was approved and implemented.

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  U.S. Coast Guard

  • Various

  • Seaman Recruit through Lieutenant

    • 1981 - 1988
    • Various

    Units:Basic Training Cape May, NJ (1981)USCGC Northwind Wilmington, NC (1981)Officer Candidate School Yorktown, VA (1981-1982)USCGC Dauntless Miami, FL (1982-1983)U.S. Coast Guard Intelligence Coordination Center (1983-1987)Maritime Defense Zone Sector Six/USCG Liaison Officer Charleston Naval Ba...