Experience

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  Capital Area Transit System (CATS)

  • Baton Rouge, Louisiana, United States

  • System Analyst

    • Sep 2020 - Mar 2023
    • Baton Rouge, Louisiana, United States

    Designed and implemented creative processes and system solutions. Prepared detailed specification documents to communicate the functional and technical requirements to the IT group. Coordinated and participated in necessary testing efforts, including the design and execution of test script and end user acceptance testing. Provided documentation and training to SME's and end users on existing functionality and newly developed enhancements. Performed system cutover and post go-live support activities. Utilized problems solving skills to identify and address process gaps and troubleshoot and resolve system issues.

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  Acadiana Cares

  • Lafayette, Louisiana Metropolitan Area

  • Data Coordinator

    • Nov 2019 - May 2020
    • Lafayette, Louisiana Metropolitan Area

    Spearheaded Uniform Data Systems team and ensured timely Federally Qualified Health Center reporting. Within first month of hire, took over Electronic Health Records Administrator position. Provided leadership with EHR clinical and financial reports. Assisted with Medical Coding & Billing.

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  CGI

  • Lafayette, Louisiana Metropolitan Area

  • Senior Consultant

    • May 2019 - Oct 2019
    • Lafayette, Louisiana Metropolitan Area

    Utilized UNIX, MS SQL, C shell, K shell and bash scripting to perform administrative tasks. Monitored the health and stability of client environments. Proactively engaged stakeholders and remediated incidents as needed. Performed backups, manipulated system processes and event monitoring.

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  Rehab Billing Specialists, LLC

  • Lafayette, Louisiana Area

  • Account Manager

    • Jan 2017 - Jan 2019
    • Lafayette, Louisiana Area

    Developed insurance, business, and clinical reports utilizing Excel and Crystal Reports enabling leadership to forecast and affect business and financial trends. Maintained clean claim reporting metrics utilizing government and commercial guidelines enabling clinical staff to focus on patient care and outcome. Provide client staff training on proper HIPPAA regulations and insurance requirements.

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  IBM

  • Raleigh-Durham, North Carolina Area

  • Technical Systems Analyst & Shift Lead

    • Sep 2011 - Jun 2016
    • Raleigh-Durham, North Carolina Area

    Ensured accurate and timely system status reporting to management and executives enabling them to more effectively predict, allocate, and implement necessary technical resources. Drove data retention and recovery through administration and configuration of system patches, backups, and resources. Triaged, resolved, and escalated issues to SME's as required. Reduced system downtimes frequently eliminating catastrophic impacts to customers' business processes by monitoring, troubleshooting and resolving system alerts. Shift Lead for 6 members of IBM's SmartCloud Managed Backup division on 3rd Shift. Trained team members when required.

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  Anthelio Healthcare Solutions

  • Baton Rouge, Louisiana Area

  • Financial Systems Analyst

    • 2009 - 2011
    • Baton Rouge, Louisiana Area

    Analyzed, implemented, and supported business requirements for McKesson HHRM & ComCash POS systems. Developed ad-hoc Excel and Oracle reports enabling staff to more effectively recruit, hire, and train clinical and office staff. Modernized how hospital's cafeteria, gift-shops, and coffee-shops do business through researching, purchasing, then implementing a badge- purchase system; ultimately speeding up the point of sale process dramatically and greatly reducing the checkout time of employees and customers. Developed new and modified existing Oracle stored procedures utilizing SQL/PL code enabling a more efficient and effective use of system resources. User Administration and training for Comcash POS system and McKesson HHRM.

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  IBM

  • Research Triangle Park, NC

  • Technical Support Analyst

    • Sep 2008 - Dec 2008
    • Research Triangle Park, NC

    Ensured accurate and timely system status reporting to management and executives enabling them to more effectively predict, allocate, and implement necessary technical resources. Reduced system downtimes greatly reducing, and frequently eliminating catastrophic impacts to customers' business processes by monitoring, troubleshooting and resolving system alerts through IBM Netcool. Configured and activated system backups utilizing IBM TSM, EMC Avamar, and Veritas NetBackup.

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  IBM

  • Raleigh-Durham, North Carolina Area

  • Rational Systems Administrator

    • Mar 2005 - Mar 2007
    • Raleigh-Durham, North Carolina Area

    Rational Software Development Suite Systems Administrator focusing on Rational ReqPro requirements module. User administration and support for Rational Suite and Crystal Reports. Maintain technical documentation for system processes. Troubleshoot system errors during production system upgrades. Debug SMS code to determine package failure causes and solutions.

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  US Navy

  • International

  • Cryptologic Technician

    • Oct 1987 - Oct 1991
    • International