Experience

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  United Gulf Bank

  • Capital Governorate, Bahrain

  • IT officer

    • May 2019 - Present
    • Capital Governorate, Bahrain

    Projects and Achievements:• Designing and maintaining company internal network infrastructure with server functions and secure clients.• Investigating and resolving incidents caused by malicious activities, network vulnerabilities.• Ensuring compliance with CBB in IT security, IT Risk and Controls Policies and Standards.Job Responsibilities:• Evaluating user needs and system functionality by examining systems and interviewing management and employees• Building, configuration and troubleshooting of Network hardware and Network Performance.• ICT Service Management framework aligned to ITIL requirements.• Developed an IT budget and maintained and order new parts and supplies.• Administering network and data security, including directory, group policy, firewalls, virus protection, and email security.• Installing and configuring Cisco switches (VLANS, Security, Access list, etc).• Providing secure access to the network for remote users by setting up remote platforms.• Performing end-day closing on Midas Banking system (IBM server).• Providing complete technical support on IBM, Midas Banking system "Fusion Midas 2.1 SP22".• Documenting IT incident reports, monthly reports that includes summary information of firewall, Symantec, and AD logs.

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  PayTabs

  • Juffair

  • System and Network Administrator

    • Aug 2017 - May 2019
    • Juffair

    Projects and Achievements:• Reduced IT troubleshooting time 60% by implementing an IT ticketing system "Manage engine".• Maintained VPN and MPLS sites "up-time" of 97.2% during remote site operations while supplying VOIP and data services to over 105 active users and 3 offices.• Responsible for and maintain over 200 IT equipment in multiple geographical locations.Job Responsibilities:• Facilitated server builds and network configurations, including migration to a virtual environment• Developed and implemented network security policies• Conducted all database and system backups; maintained all software, hardware, LAN & Firewall complexities• Responsible for handling various connectivity issues including Cisco routers, switches, and cabling solutions.• Responsible for submitting monthly reports on subordinate's professional growth and performance.• Implemented and maintained new and existing corporate production and development of VMWare infrastructure clusters running on HP server hardware.• Provided advice on selection and purchase of IT equipment.• Maintained maximum availability of supported services for users.• Designed, implemented, and managed Active Directory, RADIUS, File Server, MS SharePoint, Office 365, Linux "Ubuntu Servers", Zycoo PABX, Video Conference solution, Cisco switches & Firewall ASA, & DRP. • Maintained IT Security systems (IPS, IDS, Firewall, AV), and IT Infrastructure (Servers, Solutions, Network, Storage, Backups).• Assisted the IT Director with budget planning and reporting.• Planned, designed, and installed networks for 50+ users, ensured redundancy, scalability, and security on all networks.

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  Reef Island

  • Manama

  • IT & Telecom Specialist

    • Nov 2011 - Aug 2017
    • Manama

    Projects and Achievements:• Designed and implemented network and Security Infrastructure for over 15 sites with 300+ workstations.• Migrated from Old Digital telephony "Nortel BCM50" to VOIP "Avaya Office IP500" for over 100 users.• Reduced IT Risk 90% by Implementing data redundancy, offsite and disaster recovery "QNAP" with RAID 10.• Improved security processes through Implemented and configured SCCM 2012 solution for Microsoft Security patch compliance.Job Responsibilities:• Managed a team and projects such as datacenter relocations, plan and execute network infrastructure projects.• Designed and implemented infrastructure plans for new and existing clientele.• Installing server racks, splicing fiber-optic and patching copper cables, taking care of basic configuration in line with internal SLA. • Acted as a point of escalation for a range of general technical issues as well as the resident technical lead.• Responsible for infrastructure installation and troubleshooting for LAN and WAN networks.• Firewall implementation and configurations: WatchGuard UTM security.• Implementation and administration for Virtualization Servers (VMware & Hyper-V).• Troubleshoot system and network problems and diagnosed and solving hardware/software faults.• Maintaining and Troubleshooting of Database server, (ORACLE & Microsoft SQL).• Provided technical assistance to customers via telephone, email or in person.

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  Micro Center

  • Bahrain

  • IT Support Specialist

    • Apr 2008 - Nov 2010
    • Bahrain

    IT support