Experience

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  SHI International Corp.

  • United States
  • IT Services and IT Consulting
  • 700 & Above Employee

  • Operations Manager - Apple

    • Apr 2023 - Present

  • Senior Operations Specialist

    • 2017 - Apr 2023

  • HP Inc. Team Support Manager

    • 2016 - 2017

    • Achieved 100% of quarterly key performance indicators and team growth goal of increasing mobility sales by 20% YoY• Lead a team responsible for product recommendations, pricing strategies, and programs support to sales leaders• Resolved first-level escalations within 24 hour SLA ensuring customer satisfaction and retention• Organized quarterly business reviews and strategic planning sessions with SHI and HPI partner business managers• Directed multiple projects with Data Analysts in Hardware Operations to improve existing sales tools and eliminate inefficiencies in sales reporting procedures

  • Hardware Merchandising & E-Commerce Lead

    • 2014 - 2016

    • Analyzed monthly price comparison of over 2,200 strategic SKUs against three competitor resellers; introduced price adjustment strategies to improve SHI.com pricing on key commodity hardware product lines• Supported SHI.com site search efforts to improve product search accuracy and remove EOL and unauthorized SKUs• Managed Minimum Advertised Price compliance rules for 13,000+ SKUs; eliminated vendor fees and product authorization penalties• Primary contact for vetting and onboarding new manufacturers and product lines to SHI.com

  • HP PPS Sales Specialist

    • 2013 - 2014

    • Delivered product recommendations, pricing strategies, and sales programs support to inside and outside sales reps; utilized a consultative sales approach to pitch complete solutions improving accessory and warranty attach rates• Assisted business development managers with opportunity tracking, pipelining, and providing demo units to decision makers; applied deal registration and volume pricing agreements to encourage longer customer purchasing cycles• Configured custom system builds when necessary to meet advanced customer technical specifications• Updated monthly sales resources (Lifecycle Charts, PSG Playbook); distributed to sales via internal MySHI partner page• Aided sales reps with customer calls and presentations covering lifecycle roadmaps, feature overviews, and competitive advantages; delivered product and solutions trainings to both sales teams and customer decision maker audiences• Improved the accuracy and efficiency of sales reporting procedures by introducing advanced Excel formulas and macros

  • Inside Account Manager

    • 2012 - 2013

    • Managed product recommendations, price quotations, order processing, and customer service for twelve enterprise accounts with roughly $15 million revenue in 2012• Worked proactively with internal departments, service providers, OEM partners, and distributors to provide prompt order status and issue resolution

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  Ducey Lydecker Fozman and Moore for Council

  • Brick, NJ

  • Field Consultant and Organizer

    • 2011 - 2011
    • Brick, NJ

    Recruited and trained volunteer groups for canvassing, phone banks, and office shiftsCoordinated candidates' and volunteers' schedules as well as logistics for all campaign eventsCampaign result: Replaced four incumbent council seats through a successful "clean sweep" message

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  Institute for Forensic Science Administration (FDU)

  • Madison, New Jersey

  • Research Assistant

    • 2009 - 2010
    • Madison, New Jersey

    Administered weekly experiments researching DNA test results accuracy in the criminal justice systemProvided regular feedback and procedural recommendations to Research Directors

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  Garden State Equality

  • Montclair, New Jersey

  • Field Intern

    • 2009 - 2010
    • Montclair, New Jersey

    Coordinated public outreach activities in support of NJ's first legislative campaign for marriage equality, including canvassing, phone banks, office shifts, and State Capitol lobbying

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  Computing Services (FDU)

  • Madison, NJ

  • Lab Assistant

    • 2009 - 2010
    • Madison, NJ

    Key Holder responsible for the opening, closing, and hourly maintenance of campus computer labsAssisted students and faculty with lab equipment and network services