Experience

• 

  Adiva Graphics

  • Dhaka, Bangladesh

  • Data Artist

    • Jun 2022 - Present
    • Dhaka, Bangladesh

    As a Data Analyst at Adiva Graphics, I specialize in using ETL (Extract, Transform, Load) techniques, SQL, and Power BI for data collection, processing, and analysis. Here are some key aspects of my role:- Skilled in collecting, processing, and analyzing data using ETL techniques to ensure seamless synchronization between data sources and end-users.- Proficiently using Microsoft Excel, Power BI, Power Query, and other tools to generate actionable insights and create clear and compelling visualizations.- Using SQL Server operations and crafting SQL queries to extract meaningful insights from complex datasets for enhancing decision-making processes.- Expertise in creating clear and compelling visualizations using PowerPoint and Google Slides- Dedicated to maintaining a perfect synchronization between data sources and end-users- Collaborates effectively with cross-functional teams to identify and implement data-driven solutions that address business requirements and drive organizational growth.- Translates business requirements into actionable insights- Staying updated on the latest data analysis techniques and tools to deliver innovative solutions and stay competitive.

• 

  Labaid Hospitals and Diagnostics

  • Dhaka, Bangladesh

  • Customer Service Representative

    • Jun 2019 - Oct 2021
    • Dhaka, Bangladesh

    Make outbound calls to customers to provide assistance and support.- Manage customer appointments and provide ongoing customer service to ensure satisfaction.- Engage with clients to discuss their needs and provide solutions to meet those needs.- Develop strong relationships with customers to enhance customer loyalty and retention.