Experience

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  DENNIS YARMOUTH SCHOOLS

  • Long Term Substitute Teacher

    • Jan 2018 - Jun 2018

    Long-Term K-3 Elementary Art Substitute Teacher

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  Wicked Thrift Enterprises, Inc.

  • Office Manager

    • Jul 2012 - Jan 2018

    Office Manager and Client Services Manager for “Top 10 in Massachusetts” BoutiqueManaged extreme volume of communications during rapid four-year growth phase, to include multiple boutique locations and increased client list from 1400 accounts in 2012, to over 3200 accounts in 2016.Handled daily operations of company’s largest store location, including floor sales, inventory management and necessary daily communications with clients and buyers via email, text and phone to secure VIP accounts, luxury product intake and settle open accounts.Accountable for the management and scheduling of all staff, including three full-time employees and six part-time employees, across three locations. Evaluated staffing needs during busy season and holiday sales season, working within budgetary constraints. Advised founder on new methods of how to market to core clientele, including supervising weekly and seasonal social media planning and promotions to identify and reach quality clients. Monitored online marketing ROI to help raise profile from 500 followers to >10,000 from 2012-2016.Managed day-to-day strict budget and accounting for cost of goods sold, while reaching weekly sales goals year-over-year, using a business model that remains exclusive to company for a 60+mile radius.Regularly met with founder and staff to review client services, overall location operations and goals to increase sales conversion rates and transaction amounts to reach monthly and annual goals.Direct report to founder, offering ideas and solutions to continually improve bottom-line numbers, strengthen company brand and profile, maintain consistent messaging and increase client base through loyalty and rewards programs.Fostered a supportive staff-friendly work environment and open-door management style to create a positive atmosphere for all employees, clients and the public.

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  Sports Authority

  • Sports Authority

    • Sep 2011 - Jul 2012

    • Supervised Customer Service team and manage the Customer Service processes• Trained, managed, and effectively counseled and disciplined Customer Service Associates• Overlooked Operation procedures, including cash office, safe, daily deposits, and P.O.S. • Ensured high level of protection of company assets

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  West Virginia Power Baseball

  • VIP Suites Coordinator

    • Apr 2010 - Apr 2011

    • Organized and set up catered food orders, administrative duties• Assisted Suite owners/guests with requests• Served suite holders food, beverages, and miscellaneous• Compiled daily server reports, cash register