Experience

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  Green Mountain Credit Union

  • Member Service Representative

    • Oct 2023 - Present

    • Assist members in a timely and professional manner through phone, email, and in-person inquiries • Review member accounts to ensure that all relevant documentation is up-to-date and properly archived, at times following up with members to acquire said documentation • Work collaboratively in order to create and implement procedures regarding planing, documentation, and assessment of current membership status and resolve high dormancy rate• Consistently analyze and correct database information to reflect original handwritten documentation• Assist members regarding emergent fraud situations; this includes advising members on potentially fraudulent situations as well as monitoring and escalating ongoing fraud • Ensure that drawer count is consistently in balance and within monetary requirements per policy• Process insurance cancellations, renewals, and changes as they arrive in the mail; this can involve ensuring that member has insurance consistent with institutional collateral policies • Consistently work to improve personal understanding of the JAVA based Credit Union Management System and process data based on goal of ensuring accurate membership information

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  EAST CREEK MOTORS, LLC

  • Administrative Assistant

    • Jul 2019 - Oct 2023

    • Consistently worked to identify problems and utilize problem-solving skills in regards to issues with manufacturers, parts retailers, and service customers• Ensured timely ordering and delivery of various parts for trailers, plows, and vehicles; this includes working directly with manufactures to address specific issues and targeting what parts/labor are needed • Ensured that all paperwork was correct and properly reflected buyer information, lien holder information (if applicable), and trade-in information (if applicable)• Understood VT DMV policies and procedures, at times recommending best course of action to customers • Submitted and organized various reports for the VT DMV regarding sales • Complied with audits/auditors which include record keeping, reconciliation, and general assistance

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  Students of History at Concordia

  • General Coordinator

    • Jun 2018 - Jul 2019

    • Managed a group of 4 to 7 individuals and their various responsibilities, this included prioritizing and managing the flow of events held by the group • Facilitated events and communication between faculty members and the executive, this included resolving scheduling conflicts and commitments in order to find meeting times • Administrative work for student group including functioning as a liaison between student group and university administration• Oversaw a budgetary allocation of over $7,000 for the student group and sat on the governing body responsible for all other Arts & Sciences student groups • Communicated with prospective and current students in order to assist them with academic and personal questions or concerns • Utilized a variety of resources in order to find events and information that benefited the student body and individuals, occasionally working collaboratively with other groups on campus • Assisted the Editor-in-Chief in the creation of an annual undergrad academic journal and corresponding launch party • Juggled multiple other time sensitive responsibilities for student group and governing body

  • Academic Events Coordinator

    • Jun 2016 - May 2018

    • Administrative tasks regarding the financing and planning of academic events • Organized academic events for the student association, including catering and other miscellaneous components related to events • Revived a previously annual academic event that showcased future opportunities for History students • Coordinated with department professors and outside academics in order to create a wide variety of academic events • Arranged travel for visiting academics • Raised awareness for the events of the student association through interpersonal and social media communications • Worked with other student associations to create multidisciplinary academic events benefitting the student body

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  Rockaberry Monkland

  • Montreal, Canada Area

  • Counterperson

    • May 2017 - Aug 2018
    • Montreal, Canada Area

    • Processed cash and credit/debit payments• Cut pie slices for take-out customers and servers • Stocked and cleaned counter area• Assisted customers (choosing pies, answering questions, seating, ordering pies for a later date)• Managed ingoing and outgoing customer flow to ensure best possible seating arrangement