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Kayla Hayden is a seasoned retail professional with 6+ years of experience in store management, inventory control, and team leadership. She has a strong background in customer service, sales, and operations management. Hayden holds a High School Diploma and an Office Administration degree from Gabriel Dumont Institute.

Experience

    • Student
      • Sep 2023 - Present

  • Groupe Dynamite
    • Regina, Saskatchewan, Canada
    • Store Manager
      • Oct 2016 - Mar 2023
      • Regina, Saskatchewan, Canada

      Built schedules to meet current store needs while acheiving and coming in line with wage cost targets and service with forcasted targets.Effectively allocated tasked and kept employees focused during high traffic to keep operations running smoothly.Executed floor layouts following floor plans as well as executed visual updates based on current merchandise trends.Handled customer inquiries and complaints withAchieved sales goals and increased overall yearly performance year over year.Regulalry provided negative/positive feedback on merchandise at store level aswell as creating solutions internally to drive sales.Regularly supervised a crew of 15+. Ran a managment team of 3 members.Trained, developed, and managed store employees as well as employee's across the district.Developed a productive team environment through recognition and hands on coaching.Completed performance reviews and executed growth plans and individual development plans.Provided store audits and inventory counts to identify problem area's in store and reduce shrink.Analyzed weekly product/merchandise performance reports and create action plans for merchandise.Positively demonstrated company missions and core values by developing trust among peers and management.Achieved sales results yearly and consistently met individual sales targets while managing daily tasks, visual updates and stock completion.

  • CosmoProf Beauty
    • Regina, Saskatchewan, Canada
    • Key Holder
      • Jul 2015 - Oct 2016
      • Regina, Saskatchewan, Canada

      Managed daily inventory.Received and processed stock effectively. Set up and moved product following guide plan.Acheiving/Maintaining daily sales goals individually and as a store.Opened/Closed store.Trained employees in product knowledge and customer service techniques.Met/Exceeded customer expectations while working with product knowledge.Processed paperwork daily and organized files to keep back room organized.Set up and took down promotional events.Organized back stock efrectively based on product replen from shipments.Provided feedback on product based on customer feedback.

Education

  • 2023 - 2024
    Gabriel Dumont Institute
    Office administration, Office Administration
  • 2011 - 2015
    Miller Comprehensive High School
    High School Diploma

Suggested Services

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Industry Focus. “Higher Education”

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