Experience

• 

  Procurify

  • Remote

  • Sr. Manager of Implementation and Professional Services

    • May 2023 - Present
    • Remote

• 

  Absorb Software

  • Canada
  • E-learning
  • 400 - 500 Employee

  • Manager, Professional Services

    • Jul 2022 - May 2023

  • Manager, Implementations

    • Sep 2020 - Jul 2022

  • Team Lead, Client Onboarding

    • May 2019 - Sep 2020

    Develop and manage a team of 10+ Onboarding Specialists responsible for project management and best practice guidance during Absorb implementation. Provide support to team members and colleagues to provide innovative solutions to client use cases and risk resolution. Complete 1:1s with individual team members including project progress, goal management and target tracking. Maintain and develop team operating procedures focusing on improving inefficiencies and client satisfaction. Achievements: Decrease time to value by 33% since start of year. Onboarding NPS score of 73.

  • Client Onboarding Specialist

    • Sep 2018 - May 2019

    Manage onboarding projects for new clients ensuring timely implementation. In depth knowledge of the LMS to ensure best practice implementation and thorough client training. Ensure Standard Operating Procedures are up to date as well as document new processes and ideas.

  • Client Success Manager

    • Jun 2018 - Sep 2018

• 

  Strait Projects

  • Calgary, Canada

  • Process Improvement Specialist

    • Sep 2016 - Mar 2018
    • Calgary, Canada

    Analyze business processes for inefficiencies and work with software developers, management, and end users to define best user case. Effectively manage day to day administrative and systems to support to all departments. Ensure data integrity across all software platforms. Develop, organize, and document processes and communicate new developments to end users.

• 

  Aimsio

  • Calgary, Alberta, Canada

  • Sales/BD Coordinator

    • May 2016 - Sep 2016
    • Calgary, Alberta, Canada

• 

  Redcore Ltd.

  • Corporate Coordinator

    • Jun 2013 - May 2016

    Various duties and responsibilities including office management, lean project management, document control, training administration, general IT and computer support, purchasing, and graphic design. Responsible for implementation guidelines an internal document control and resources policy including the standardization of forms and organization of project forms. Project lead for implementation of new ERP system. Editor and contributor to company newsletter.

• 

  Crimtech Services Ltd.

  • Corporate Administrator

    • Nov 2011 - Jun 2013

    Administrator for safety, training, Human resources, maintenance, finance and information technology departments. Tasks include employee retention, maintenance scheduling and meeting minutes for various internal and client meetings. Organization, updating and revising procedures for the training department as well as administrating the training program. Tracking all maintenance work orders through Manager Plus Pro.

• 

  Visionstream NZ

  • Administrator

    • Aug 2010 - Feb 2011