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Kayana Flemmings

Spa Supervisor at Spa Experience by Better
Intro Book
Experienced spa supervisor with strong customer service skills and team management expertise.
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Location
Greater London, England, United Kingdom, GB
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Bio

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Kayana Flemmings is a seasoned spa and customer service professional with experience in various roles, including Spa Supervisor, Spa Therapist, Front of House, Receptionist/Admin Assistant, Beauty Therapist, Massage Therapist, and Beauty Therapist/Receptionist. She holds a B Tech degree in Beauty Therapy from City of Islington College. With over 10 years of experience in the industry, Kayana has developed strong skills in customer service, spa operations, and team management. She is proficient in therapeutic massages, facials, and product recommendation. Currently working as a Spa Supervisor at Spa Experience by Better, Kayana continues to grow and develop her skills in the field.

Experience

  • Spa Experience by Better
    • Spa Supervisor
      • May 2023 - Present

  • AIRE Ancient Baths
    • London Area, United Kingdom
    • Spa Therapist
      • Aug 2022 - May 2023
      • London Area, United Kingdom

  • Tomb Raider: The LIVE Experience
    • Front of house
      • May 2022 - Nov 2022

      My position required me to greet guest at the entrance.Sell photos and beverages. Confirm bookings and upsell tickets.

  • The Westin London City
    • Spa Receptionist
      • Aug 2021 - Jan 2022

      Promoted daily spa and beauty treatment offers, increasing spa revenue andbusiness efficiency. Managed spa opening and closing, conducting tasks such as counting cash,cleaning and locking doors. Provided customers with towels and robes, advising on return procedures oritem purchase opportunities.Answered incoming calls promptly and professionally, processing spa bookingsefficiently to maintain quality service levels. Managed all incoming calls professionally, quickly and efficiently. Greeted spa guests with warmth and enthusiasm, delivering first-class carefrom arrival to departure.Took bookings for spa and treatment appointments through phone, walk-insand email.

  • Simon Noble Solicitors
    • Receptionist/ Admin assistant
      • Jul 2021 - Aug 2021

      Processed and distributed incoming correspondence to relevant staff, enablingswift query resolution.Delivered polite, professional customer service to enhance business reputationthrough positive first impressions.Responded to telephone enquiries from clients, vendors and members of thepublic.Welcomed guests and clients in a friendly, positive manner.Directed clerical tasks including copying, faxing and file management

  • Beauté
    • London, England Metropolitan Area
    • Beauty Therapist
      • Jul 2020 - Feb 2021
      • London, England Metropolitan Area

      My position required me to perform therapeutic massages, facials and torecommend products that can help improve their concern, also to giveoutstanding customer service.Delivered polite, professional customer service to enhance business reputationthrough positive first impressions.

  • nirvana acupuncture
    • Massage Therapist
      • Jul 2019 - Mar 2020

      My position required me to do massages

  • Steiner Leisure Limited
    • Beauty Therapist/ receptionist
      • Dec 2018 - Jun 2019

      My position required me to give customer service, performing facials,massages, having to retail and sell elemis skin/ body products and working asthe receptionist.

  • Zoological Society of London (ZSL)
    • London, England Metropolitan Area
    • Admission/retail team member
      • Feb 2016 - Oct 2018
      • London, England Metropolitan Area

      My position required me to give customer service, which included sellingtickets at the entrance, and selling souvenirs.

Education

  • 2016 - 2018
    City of islington college
    B tech, Beauty therapy level 2 and 3 nvq

Suggested Services

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Industry Focus. “Health, Wellness & Fitness”

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