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Kay Menard is a seasoned administrative professional with 24 years of experience in various roles, including receptionist, first impressions specialist, office administrator, and switchboard operator. She has worked with top clients in retail marketing, food, healthcare, and manufacturing, and has expertise in managing front-facing roles, organizing events, and providing administrative support. She has also worked in non-profit organizations, including the YMCA-YWCA of the National Capital Region, where she mentored pre-teens in an afterschool program. Kay holds a degree in Arts from Carleton University.

Experience

    • Canada
    • Staffing and Recruiting
    • 200 - 300 Employee
    • Office Administrator
      • Aug 2012 - Jun 2022

      - Demonstrated exceptional loyalty with 14+ years of employment- Cultivated strong and trustworthy relationships with hundreds ofclients and candidates by consistently demonstrating reliability,honesty, and compassion in the front-facing role- Worked closely with management to provide processimprovements in the criminal background check process, leadingto successful training for hundreds of colleagues and users- Administered online skills assessments to hundreds of candidates,sharing results with high-profile clients in the private, public, andgovernment sectors to help with their onboarding practices

    • First Impressions Specialist
      • Aug 2012 - Jan 2016

      - Expertly managed the front reception and a busy multi-line phonesystem for 100+ account managers across Canada- Assisted and resolved timesheet issues and questions forhundreds of candidates and clients using problem-solving skills- Collaborated with the marketing department on dozens ofseasonal newsletters, company events, and internal audits

    • Receptionist
      • Oct 2007 - Aug 2012

      - Provided professional and reliable administrative support to 40+top clients in retail marketing, food, healthcare, and manufacturing- Requested by 5+ clients to return to their organizations in front-facing roles and quickly became the “super-temp” receptionist- Exceptional willingness to learn, interpersonal skills, telephonemanner, and adaptability to various work cultures which helpedcompanies convey the "WOW" factor missing from their front line

    • Receptionist
      • May 2007 - Sep 2007

      - Professionally answer and screen and direct all incoming calls- Effectively organized and maintained receivable/payable filing- Monitored and ordered all office and administration supplies- Prepared training manuals for project managers to present to prospective clients

    • Clinic Receptionist
      • Sep 2004 - May 2005

      - Arranged and rescheduled appointments and consultations for patients- Greeted all patients and guests at the clinic with warmth and a smile- Organized, ordered, and mailed remedies and supplies under the advisement and approval of two health professionals

    • Pre-Teen Teacher
      • Sep 1990 - Aug 1995

      - Positively impacted and mentored 16 pre-teens in an afterschoolprogram using compassion, fun, and creative leadership style- Successfully co-created and executed the Home Alone programto foster essential life skills and independence in youth- Actively participated in an international healthcare project for youth inNicaragua as part of a team reporting to CANSAVE Canada

    • Switchboard Operator/Junior Payroll Assistant
      • Sep 1987 - May 1988

      - Efficiently handled a multi-line phone system/switchboard with incoming calls from locations across Canada- Assisted the payroll department with batch sorting for pay submissions, while checking for accuracy

Education

  • 1989 - 1991
    Carleton University
    Arts

Suggested Services

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Industry Focus. “Staffing and Recruiting”

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