Experience

• 

  AsiaPay

  • Iraq
  • Financial Services
  • 1 - 100 Employee

  • Sales & Operations Manager

    • Aug 2022 - Mar 2024

    Sales Manager-Expanded nationwide service network, optimizing cash flow and profitability.- Led high-performance sales team, surpassing targets and driving revenue growth.- Implemented sales processes and automation tools for operational efficiency.- Ensured alignment of sales activities with company objectives.- Managed electronic voucher systems, ensuring smooth transactions.- Proactively addressed customer incidents to minimize disruption.- Managed projects, delivering services as per objectives.Operations Manager- Ensured corporate customer satisfaction through proactive communication.- Developed training programs for staff development and policy compliance.- Maintained financial adherence, optimizing cash management.- Implemented cost-saving initiatives and expense reviews.- Analyzed sales data and market trends for strategic insights.- Recruited, hired, and trained sales representatives.- Identified and cultivated new business opportunities for growth.

  • Acting Sales Manager

    • Dec 2021 - Aug 2022

  • Corporate Sales Team Leader and KRG Area Head Authority

    • May 2020 - Nov 2021

    •Manage B2B communications and relationships.•Manage tenders’ submissions to international NGOs•Develop and implement programs effective for enhancing sales performance.•Acquire new clients for AsiaHawala e-commerce solution.•E-commerce accounts management.•Manage electronic voucher distribution through AsiaHawala terminals across all Iraq.•Deliver sales pitches and presentations to corporate, highlighting the benefits of AsiaHawala wallet.•Motivate and guide sales teams to improve performance and achieve set goals.•Monitor activities of sales personnel to assess performance and productivity.•Collaborate with the marketing, advertising, and production team to develop and implement plans effective for enhancing sales and overall company performance.•Ensure marketing objectives and activities are in line with sales targets!•Conduct surveys and research to gather information regarding market trends, potential leads, and sales opportunities.•Compile, analyze, and interpret sales data to provide reports to management on performance.•Ensure provision of proper after sales support and services to clients.•Prepare and present to management periodic budgets/sales forecast.•Organize meetings to discuss sales activities and take decisions on strategies necessary for improvement.

  • Retail and Franchise Team Leader

    • Jan 2016 - May 2020

    • Set monthly KPI for the shops and embed it into an incentive scheme, communicate it with all the staff in advance.• Make calculations and discussions in a monthly target report to find out if the employees reached the specified target with suggestions to the actions that should be taken to achieve the company sales target.• Manage and motivate direct sales staff to increase brand awareness, register new customers, maintain current customers, and increase sales activities• Manage cash level in the shops and making key decisions about cash control, comply with cash control procedures set by the company.• Forecast future sales and facilitate planning based on analyzing and interpreting sales trends.• Manage direct sales staff such as interviewing staff, conducting performance reviews and appraisals. • Develop standard training modules, organizing and delivering trainings to the staff and franchise. • Unsure quality control of customer services through setting up standards and directly assessing the customers served and through actively responding to customer complaints and comments. • Organizing special promotions, events, and sales displays • Monitor market trends, and maintain awareness of competitors’ activities, and understanding the needs of customers and initiating changes and projects accordingly.• Supervise cash assistance disbursement through AsiaHawala to the beneficiaries of WFP, UNHCR, UNICEF, and other UN agency and local NGOs beneficiaries. • Supervise on ground activities for new acquisition including: (Asiacell SIM card distribution, verification of the list of subscribers, AsiaHawala registration, follow up cash out process, cash management, escalating customer issues and fixing them.• Create from scratch processes for retail shops including archiving, deposit, withdrawal, customer complains.• As an extra mile, supervise corporate activities and recruit new account to use AsiaHawala wallets.

• 

  Zain Iraq

  • Iraq
  • Telecommunications
  • 700 & Above Employee

  • Direct Sales Team Leader

    • Jan 2014 - Dec 2016

    • Made employees' time sheets which should be presented to HR department so that the payroll will be issued accordingly.• Made daily reports which contain the results of all the transactions and services, then included all these results in a monthly report to the finance department.• Coordinated between direct sales section and finance department for the reconciliation process.• Made weekly quality reports to evaluate the shop employees' adherence to the policy of Zain.• Worked as quality coordinator in contact with commercial department to evaluate the shop employees and shop appearance.• Made an internal evaluation report on employees' monthly performance, quality and quantity of work.• Performed administration works which include e-mails, arranging the employees' leave requests and the days-off in order not to affect the work flow.• Made annual appraisal form for each employee according to one’s achievements percentage from the action plan and presenting these appraisal forms to HR department in order to calculate the annual bonus for each employee.• Supervised employee transaction on daily basis.• Inventoried stock of the shop on daily basis.• Led shop settlement process on daily basis.• Made monthly, quarterly, annual cash management including inventory and then deposited the cash to Zain bank account.

  • Direct Sales Representative

    • Jan 2013 - Dec 2013

    • Performed subscriber registration over 500 per month.• Solved subscribers’ issues and complains up to 20 per day.• Promoted for company’s new offers.• Managed stock availability to suit the sales activities on daily basis.

• 

  Land Allocation and Division / General Agriculture Directorate

  • Sulaymaniyah, As Sulaymānīyah, Iraq

  • Agricultural Engineer / Government Sector

    • Apr 2012 - Oct 2012
    • Sulaymaniyah, As Sulaymānīyah, Iraq

    • A member at the Land Allocation Committee.• Evaluated if the projects were complained with the terms and conditions of the ministry before granting the land.• Generated full detailed reports contained the results of the observation and evaluation to the management to make the allocation decision.

• 

  Korek Telecom

  • Sulaymaniyah, As Sulaymānīyah, Iraq

  • Retail Sales Representative

    • May 2011 - Apr 2012
    • Sulaymaniyah, As Sulaymānīyah, Iraq

    Korek TelecomSales Agent / Direct Sales• Performed subscriber registration over 200 per month.• Solved subscribers’ issues and complains up to 10 per day.• Promoted for company’s new offers.• Managed stock availability to suit the sales activities on daily basis.• Inventoried stock of the shop on daily basis.• Led shop settlement process on daily basis.• Coordinated between direct sales section and finance department for the reconciliation process.

• 

  Delta Telecommunication

  • Sulaymaniyah, As Sulaymānīyah, Iraq

  • Storekeeper

    • Jun 2010 - May 2011
    • Sulaymaniyah, As Sulaymānīyah, Iraq

    • Inventoried warehouse twice daily.• Received and approved stock delivery.• Submitted new stock in the system.• Managed sales requests from invoicing to delivery.

• 

  KAR GROUP LLC

  • Kirkuk, At Ta'min, Iraq

  • Administrative Assistant

    • Jun 2009 - Mar 2010
    • Kirkuk, At Ta'min, Iraq

    • KAR group was the hub between the International NGOs and local NGOs in which those NGOs received their funds through KAR Group.• Organized the list of the local NGOs whom should receive the fund.• Monitored the events of the local NGOs.• Evaluated the local NGOs standards to match the international human rights.• Assessed the required funds against planned local NGOs activities.• Managed cash delivery to the local NGOs.

• 

  Kurdistan Save the Children - KSC

  • Kirkuk, At Ta'min, Iraq

  • Administrative Officer

    • Jun 2007 - Apr 2008
    • Kirkuk, At Ta'min, Iraq

    • Managed beneficiaries’ registration up to 20 persons per day.• Oversaw the computer center of the organization in the governorate.• Provided support to beneficiaries in the computer center.