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Katy Briggs

Customer Support Manager - Mortgages at Newbury Building Society
Intro Book
Customer service expert with 20+ years of experience in retail, management, and fine art.
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Location
Headley, England, United Kingdom, GB
Languages
  • French -
Skills
  • Fine Art
  • Customer Service
  • Retail
  • Managerial Skills
  • Creative Problem Solving
  • Show all
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Bio

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Katy Briggs is a seasoned customer service professional with 20+ years of experience in various roles, including retail, managerial skills, and fine art. She has a Master of Arts degree and certifications in CeMAP and Consumer Debt Collection.

Credentials

  • CeMAP
    The London Institute of Banking & Finance
    Feb, 2022
    - Apr, 2026
  • Certificate in Consumer Debt Collection
    The London Institute of Banking & Finance
    Jul, 2019
    - Apr, 2026

Experience

  • Newbury Building Society
    • United Kingdom
    • Financial Services
    • 100 - 200 Employee
    • Customer Support Manager - Mortgages
      • Jul 2023 - Present

    • Mortgage Payment Support Manager
      • Jun 2021 - Jul 2023

      Managing the team for collections, including pre-arrears, forbearance, arrears, and possessions for mortgage accounts ensuring regulatory complianceReviewed and created procedures following regulatory and industry updates, including implementing soft telephone transfer service for customers needing debt advice using Money Helper’s Money Adviser NetworkDeveloped mutually beneficial relationships with Housing Associations to provide consistent support for mutual accounts

    • Mortgage Administration Team Leader
      • Mar 2020 - Jun 2021

    • Mortgage Arrears Consultant
      • Oct 2017 - Mar 2020

    • Branch Assistant
      • Nov 2016 - Oct 2017

  • Marks and Spencer
    • Colchester, United Kingdom
    • Customer Assistant
      • Oct 2015 - Jun 2016
      • Colchester, United Kingdom

  • Royal Collection Trust
    • London, United Kingdom
    • Summer Warden
      • Jul 2015 - Oct 2015
      • London, United Kingdom

  • University of Essex
    • United Kingdom
    • Higher Education
    • 700 & Above Employee
    • Gallery Assistant
      • Oct 2014 - Jul 2015

    • Student Ambassador
      • Oct 2013 - Jun 2015

  • Royal Collection Trust
    • London, United Kingdom
    • Summer Warden
      • Jul 2014 - Oct 2014
      • London, United Kingdom

Education

  • 2015 - 2016
    University of Essex
    Master of Arts (M.A.), Curating
  • 2012 - 2015
    University of Essex
    Bachelor of Arts (B.A.), Philosophy
  • 2005 - 2012
    Kennet Secondary School

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Financial Services”

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