Experience

• 

  TriVerity & The Loan Service Center

  • Repossession Coordinator

    • Sep 2023 - Present

    Part of a team working with credit unions nationwide to locate, secure and sell repossessed vehicles.

• 

  CoVantage Credit Union

  • United States
  • Financial Services
  • 200 - 300 Employee

  • Member Solutions Operations Specialist

    • Feb 2022 - Aug 2023

    Train and educate teammates on collections techniques, rules and regulations. Helped create a universal training guide to encourage growth for existing teammates and to assist with training new employees. Also worked with repossessions, bankruptcy and charge offs on an as needed basis.

  • Loss Mitigation Specialist

    • Dec 2018 - Jan 2022

    Work with outside vendors to coordinate repossession and sale of vehicles on severely delinquent loans.

  • Member Solutions Specialist

    • Mar 2018 - Dec 2018

    Assist members with financial challenges and create repayment plans on delinquent loans.

  • Teller

    • Sep 2016 - Mar 2018

• 

  Log Cabin Cafe

  • Crandon, WI

  • Waitress

    • Jul 2010 - Sep 2016
    • Crandon, WI

    Train and educate new employees on food safety procedures and effective communication with our guests. Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met. Efficiently resolved problems or concerns to the satisfaction of all involved parties. Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.