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KM

Katongo Mupunda

Head Retail Lending at Absa Bank Zambia PLC
Intro Book
Seasoned operations and business professional with extensive experience in management, analysis, and development.
  • Claim this Profile
Location
Lusaka, Lusaka Province, Zambia, ZM
Skills
  • Operations Management
  • Business Analysis
  • Sales And Marketing
  • Customer Service
  • Business Development
  • Show all
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Bio

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Katongo Mupunda is a seasoned operations and business professional with extensive experience in management, analysis, and development across various industries. He has held leadership positions in retail banking, product management, and operations management. Katongo holds an MBA from Cardiff Metropolitan University and has a strong background in business planning, project management, and change management. He has worked for top companies such as Standard Chartered Bank, Atlas Mara Ltd., and Absa Bank Zambia PLC, and has experience in sales, marketing, customer service, and team leadership.

Experience

  • Absa Bank Zambia PLC
    • Lusaka Province, Zambia
    • Head Retail Lending
      • Nov 2023 - Present
      • Lusaka Province, Zambia

  • Atlas Mara Ltd.
    • Lusaka
    • Country Manager Products & Segments
      • May 2018 - Oct 2023
      • Lusaka

      Balance sheet and P&L oversightProduct Development and Management Product Profitability Customer Value PropositionCustomer SegmentationTeam Leadership

  • Standard Chartered Bank
    • United Kingdom
    • Banking
    • 700 & Above Employee
    • Head, Retail Products
      • Dec 2015 - May 2018

    • Business Planning Manager
      • Jun 2015 - Nov 2015

      Business analysis, strategy development and execution , cross-functional engagement, risk management and overall business support for the office of the Head Retail Clients (Zambia and Southern Africa).

    • Programme Manager, Strategic Transformation
      • Jan 2015 - May 2015

      Overseeing and coordinating the implementation of the bank's Retail strategy.

    • Regional Branch Manager
      • Mar 2011 - Jan 2015

      Branch sales, revenue and cost management, service quality, operational risk and team management across the Copperbelt branches.

  • Zain Zambia
    • Trade Sales Manager
      • May 2010 - Mar 2011

    • Retail Manager
      • Jan 2009 - May 2010

  • GTV
    • Operations Manager
      • Jul 2007 - Dec 2008

  • Strong Zambia Ltd
    • Sales and Marketing Manager
      • Jul 2006 - Jul 2007

  • Unilever SEA Zambia
    • Customer Service Representative (Luapula and Northern provinces)
      • Dec 2004 - Jul 2006

  • Zambia Postal Services Ltd (ZAMPOST)
    • Assistant Manager Human Resources(Southern region)
      • Oct 2003 - Dec 2004

Education

  • 2021 - 2023
    Cardiff Metropolitan University
    Master of Business Administration - MBA, Business Administration and Management, General
  • Zambia Institute of Diplomacy and International Studies
    Certificate, Diplomatic Practice Protocol and Public Relations
  • 2021 - 2022
    Scottish Qualifications Authority
    Diploma, International Business and Strategy
  • 1998 - 2001
    Copperbelt University
    BBA, Business

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Financial Services”

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