Experience

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  Vi

  • United States
  • Software Development
  • 200 - 300 Employee

  • Customer Operations Senior Manager

    • Oct 2023 - Present

  • Strategic Partnerships Manager

    • Nov 2021 - Sep 2023

    Vi-Labs is a World-Leading Enterprise-AI for health, improving health outcomes for 80+ million members through a suite of digital products. Clients include enterprise healthcare organizations, wearable fitness device manufacturers, and brick-and-mortar fitness enterprise locations worldwide.At Vi, I strive to educate, motivate, and inspire our end users. With the help of cross-functional teams, I conduct training, education, and scalable support practices, achieving the business KPI's of increased usage, reduced attrition, and improved health outcomes for our partner's members, clients, and patients.I am passionate about helping Vi's partners succeed. I work tirelessly to strengthen our B2B partnerships by building trusting relationships and understanding business goals, existing offerings, operations, and staffing considerations that would affect the user experience and engagement. Key Achievements Have Included:• Leads training and education initiatives for national and international Vi product launches for key accounts• Reporting and overseeing tool usage and compliance across all Vi partnerships• Collaborating with marketing leadership to develop compelling business cases and talking points for partners to leverage when encouraging engagement• Improving user experience by uniting with product teams to improve UX and provide data-backed insights to partners• Leveraging tableau dashboards and CRM reporting functionality to distill operations performance, showcase tool value, and prove ROI to operators

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  Self Esteem Brands, LLC

  • Remote

  • Health Coach Manager- Innovation

    • Aug 2019 - Jun 2021
    • Remote

    Self Esteem Brands is the parent company of Anytime Fitness, Basecamp Fitness, The Bar Method, and Waxing the City. As the Health Coach Manager, I provided innovative and continuous solutions to address business and consumer needs for our health and fitness franchise locations worldwide. Key Achievements Included:Innovation and Research:• Garnered stakeholder approval through a Health Coaching beta test for onboarding and development programs to support a high-volume remote workforce• Assessed and presented data-driven insights and recommendations for future coaching programs and improved offerings• Served as a subject matter expert to provide direct feedback to a remote global team in monitoring and evaluating coaching dashboard software effectiveness and performanceOperations and Marketing:• Acted as a Project Owner, devising an operations manual for coaches to drive consistent training and serve as a coach resource reference• Supported cross-functional team collaboration to develop compelling and valuable written content for coaches and clients in over 4,000 locations to drive health behavior change outcomes • Led a nationwide casting call to interview, onboard, and train coaches tasked with producing virtual exercise content, resulting in catapulting social media presence by 345% in five monthsCoaching and Management:• Provided health coaching to 1:1 clients and cohorts to promote behavior change and habit formation with 94% client satisfaction• Demonstrated teaching, presentation, and instructional design by providing health education through learning management systems and webinars, resulting in 87% of clients desiring continued services• Recognized by senior leadership for communication, collaboration, and leadership prowess to serve as a Team Representative for the remote workforce during manager's leave of absence

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  Self Employed

  • Greater Minneapolis-St. Paul Area

  • Health Coach Business Consultant - KatieLaneSutherland.com

    • Jun 2004 - Aug 2019
    • Greater Minneapolis-St. Paul Area

    As a Health Coach Business Consultant, I contracted and consulted with various organizations to directly coach their clients toward improved health and wellness, as well as consulted with their businesses to structure health programming to serve their client base more effectively. Key Achievements Included:• Delivering 5,000+ specialized personal training and nutrition programs to 1:1 clients and small groups for weight loss, strength gains, athletic goals, and functional/corrective exercise, leading to achieving 96% client retention rates year-over-year• Leveraged data-driven insights and client/patient feedback to develop cutting-edge offerings, resulting in year-over-year client retention and business growth in all contracts.• Utilized and designed innovative platforms to deliver programs and education to clients, scaling and optimizing the client experience across multiple locations on a recurring schedule• Presenting custom training and support materials to improve team member service processes and team member retention

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  Burnsville-Minnesota Valley Figure Skating Club

  • Burnsville

  • Professional Figure Skating Coach

    • Sep 1999 - Jun 2010
    • Burnsville

    In this role, I trained athletes off the ice in the areas of strength, power, and flexibility. I was recognized for facilitating positive communication and goal-setting between athletes, coaches, and parents. I directed and produced two ice shows, showcasing my attention to detail, leadership, and creativity.

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  Flagship Athletic

  • Physiologist, Yoga Instructor, and Personal Trainer

    • Jun 2003 - Jun 2004

    At Flagship Athletic, I performed all initial assessments of incoming members. I tested mobility, blood pressure, skin folds, circumference, and V02 max. Additionally, I taught yoga and maintained a full clientele as a personal trainer

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  Mission Accomplished

  • Yoga Instructor and Personal Trainer

    • Jan 2001 - May 2003

    I was recruited to train children and adults who were dealing with chronic conditions. I wrote newsletters and gave presentations at schools and local businesses to promote community health education.